What can I do if I’m having issues with my physical plastic security token?

We now have a digital security solution.

The HID Approve mobile security app is an alternative way to securely log into our business online banking and business mobile banking services. You can also approve payments when you shop online with it. And, best yet, the app is fast and free and available whenever you have your smart device.

Read more about HID Approve.

Alternatively, if you still require your physical plastic security token, and are having issues with it, you can call Business Account Support for help.

Please call us on 03457 213 213 with your plastic token to hand.

Our lines are open Monday to Friday 8am to 6pm and Saturday 9am to 12pm. Call charges apply.

Please note: neither the Bank nor any genuine person or company will ask you to disclose the security code from your security token.

If you are asked for this, STOP! Think fraud and contact us.