If you’ve paid the wrong person or entered the wrong details, you can contact Business Account Support on +44(0)3457 213 213.
Lines are open Monday to Friday from 8am to 6pm, and Saturday from 9am to 12pm call charges apply.
If you suspect someone is trying to scam you, please call 159 straight away from a different device to the one the suspected scammer has contacted you on. Lines are open 24/7.
The Confirmation of Payee check helps to make sure your payments are sent to the right person or business.
If the name of the person or business you're paying doesn’t match the name registered to the sort code and account number, the Confirmation of Payee check will let you know and provide you with the option to proceed with the payment, cancel it, or change the payee details.
You can find more information on our Confirmation of Payee FAQ page, including examples of the different screens you may see depending on the outcome of the check.