How do I request my payment transaction history?

If your account was closed after 2 February 2018, you can request a copy of your Payment Transaction History any time up to five years after your account has closed. In certain circumstances there may be a charge for this request.

Requests for Payment Transaction History after your account has closed will be sent to you within 7 working days following us being able to complete our reasonable identification requirements. To request this, please write to us, signed in accordance with your Bank mandate at the following address:

Business Account Closure Team
The Co-operative Bank
PO BOX 637,
Salford,
M5 0JP

If you require information prior to the 5 year limit, this would need to be requested via a formal Subject Access Request. To request this, please write to us at the address detailed above.

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