Keep your mobile number updated for safer online shopping

We're making online shopping even safer for our customers. To help us keep you secure, you'll need to check and, if required, update the mobile number we hold for you.

We're improving how we protect you by also sending a one-time passcode by text so you can safely complete your transaction.

We currently use Verified by Visa to give you extra protection when shopping online. It lets us know it's really you using your card.

One-time passcode

Soon, you'll need to verify yourself in a different way when shopping online. In addition to your Verified by Visa password, we'll also send you a one-time passcode by text to the UK mobile number we have registered for you. It's really important we have your mobile number so you can continue to shop online.

If you have more than one card, we'll be introducing the one-time passcode at different times. We will keep you informed when these changes will take place.

Check and update your mobile number

We will only be using your mobile number for security purposes unless you have opted in for marketing.

How you can check/update your details

If your business account has any debit card, charge card, purchase card or credit cards, we'll need the cardholders' UK mobile phone number. If we don't have a current mobile number for the user, they will not be able to use their card to make payments online.

They'll need to have access to the mobile phone number they provide when making online card purchases, so that they can receive their one-time passcode.

If you are an account signatory:

You can provide your own and any other cardholders' mobile phone numbers over the phone (including debit cardholders who have no other permissions on the account).

If you are an authorised user, a charge card holder and/or purchase card holder:

You can only provide a mobile phone number for your own card over the phone.

If you are none of the above:

You will need to ask an account signatory to call us and provide your mobile phone number.

To provide cardholders' contact details please call us on:

03457 213 213 - if you only hold debit cards

0345 606 6701 - for debit, charge cards, purchase cards and credit cards

Lines are open 8am to 6pm Monday to Friday, 9am to 12pm Saturday.

Call charges

Do you have a question?

Can you send the passcode to a non-UK mobile number?

Unfortunately we can't accept non-UK mobile numbers. We can only accept numbers starting with a '07'.

What happens if I don't have a UK mobile phone number?

Until we notify you, you can use your card to make purchases online as you do today. Once we have notified you please call us on 03457 213 213 to discuss your individual circumstances. Lines are open 8am to 6pm Monday to Friday, 9am to 12pm Saturday.

Call charges

When will I be able to update my mobile phone number?

Our call centres are open 8am to 6pm Monday to Friday, 9am to 12pm Saturday; you won't be able to update your mobile number outside of these times. Making sure that we have your latest UK mobile numbers now, could stop you running into problems when the cardholder wants to shop online.

I don't want to provide my contact details, what can I do?

To use your card online, you will now need to have a UK mobile number registered with us. It helps us to keep your shopping experience secure by sending you your one-time passcode. All UK card issuers are adding this extra security step when using cards to make payments online.

We will not use these contact details for marketing purposes (unless you have opted in for marketing).

Will this change affect me using my card at a cash machine or in a shop?

These changes will not affect you when using your card at a cash machine or shopping in-store. This will only affect you when making payments with your card online.

Will my details be used for marketing purposes?

No, your contact details will not be used for marketing purposes unless you have given us permission to do so. If you want to check or change your marketing preferences you can do this by contacting us

Is receiving a one-time passcode by text secure?

Yes. Receiving a one-time passcode by text to verify yourself is an industry authentication standard and we use these in conjunction with other authentication methods to verify it's really you when using your card to shop online.

It's important that you never tell another person this code. Not even us!

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