Registering for Business Online Banking is simple and straightforward. You can register if you hold any of our business current accounts.
Business Online Banking allows you to:
As well as performing actions on your account, you can also order the following:
You can register for Business Online Banking by calling Business account support.
Please make sure that all account signatories have read and understood the terms and conditions which apply to the Business Online Banking Service. These are included in our business account terms and conditions.
Before you can access Business Online Banking you need a Business current account.
To find out more about our current accounts and apply, visit our business current accounts homepage.
Our new authentication app is a quick and secure way to generate verification codes from your mobile.
The app has been developed by HID Global, the company that provides our physical security token and is an alternative to using this for accessing your account and authorising payments.
Whilst we continue to improve our online service you should keep your physical token as there may be times when you'll need this, for example when registering a new device. As soon as your physical token is no longer needed we will let you know.
We've started to roll-out our new authentication app to some customers meaning you may have an email from us.
Don't worry if you haven't, it just means that you're likely to be in one of our later groups. If you can't wait and would like to use the app straight away you can call us for help in registering early.
Before you can use the app you'll need to have access to your physical security token and then you will need to link the app to your online banking User ID as follows:
Once you've completed registration you can set up bio-metrics like face ID or fingerprint
The HID Approve app will:
Find out how to use the HID Approve app
At The Co-operative Bank, keeping your information secure and confidential is crucial to us. To protect all of our customers, we use a range of strict security measures including the latest encryption technology.
The online banking security token provides you with an additional level of security. The security token works by generating codes that are required to log on to the system, complete some transactions, and set up new beneficiaries.
Never tell anyone the codes generated from your token, not even us!
If you’re calling from the UK, calls to 0800 and 0808 numbers are free from landlines and mobiles; calls to 03 numbers cost the same as calls to numbers starting with 01 and 02; calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company’s access charge; calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company’s access charge. Charges for calls made outside of the UK will be determined by your local provider.
Calls may be monitored or recorded for security and training purposes.