Please see below a list of our most frequently used forms. To download a form, simply click the relevant link from the list. Once completed, return to the address provided on the form.
If you'd like to change the signatories or authorised users on your account, you will need to complete the following form:
If you want to inform us of a change of name to your account you will need to complete the following form:
If you'd like to apply for a debit card for yourself or one of your staff you will need to complete the following form:
All of our customers are important to us and we welcome feedback that can help us make changes and improvements. You can find more information on the changes we’ve made so far, and what we're planning for the future on our website.
We're sorry to hear you wish to close your account with us.
In order to better understand our customers and improve our services, please complete the relevant closure form from the options listed below and return this to us. If your specific reason for closure isn't listed, please choose the form which is most applicable to you.
If you want to discuss your account closure further, or want to tell us how we can improve our services, please call us on +44(0)3457 213 213
If you’re calling from the UK, calls to 0800 and 0808 numbers are free from landlines and mobiles; calls to 03 numbers cost the same as calls to numbers starting with 01 and 02; calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company’s access charge; calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company’s access charge. Charges for calls made outside of the UK will be determined by your local provider.
Calls may be monitored or recorded for security and training purposes.