How do I amend or cancel a standing order or recurring payment?

Recurring payments

You can amend or cancel a recurring payment that you have created in Business Online Banking.

In Business Online Banking:

1. Click ‘Payment and transfers.’
2. Click ‘View upcoming and repeat payments.’
3. Select the account the payment is currently set up on.
4. Select ‘Recurring payments.’
5. Click ‘Actions’ next to the recurring payment you want to cancel.
6. Click ‘Cancel payment’ or ‘View/edit payment’ depending on which action you want to take.
7. Follow the on screen instructions to amend or cancel the payment.

Please note: if you cannot see the payment you want to cancel or if the payment is due to leave in the next two working days, please contact us on 03457 213 213. Lines are open Monday to Friday 8am to 6pm and Saturday 9am to 12 noon. Call charges apply.

Please note: if the payee’s bank details have changed, you will need to cancel the payment and create it again as these details cannot be changed.

Standing orders

You can cancel a standing order by making a service request in Business Online Banking.

In Business Online Banking:

1. Select ‘Manage service requests’ from the menu on the left side of the dashboard.
2. Select ‘Make a service request.’
3. Select ‘Cancel standing order.’
4. Enter the requested details.
5. Click ‘Continue.’
6. Click ‘Submit.’

You can view the status of your service requests in Business Online Banking by selecting:

1. ‘Manage service requests.’
2. ‘Service request status.’

To amend a standing order, you will need to call us on 03457 213 213. Lines are open Monday to Friday 8am to 6pm and Saturday 9am to 12 noon. Call charges apply.