How do I cancel a standing order or recurring payment?

Standing orders can be cancelled online by making a Service Request.

  1. From the main menu, select ‘Requests and activity log’
  2. Select ‘Orders and request’
  3. Select ‘Make an order or request’
  4. Select ‘Cancel standing order’

Recurring payments can be cancelled online by finding the scheduled payment under payments and transfers, view recurring transactions and clicking on actions. You will be prompted to use your security token for confirmation.

Please note: if your action requires approval, this request to delete will need to be approved by another user.

For more information on how to complete this, have a look at our user guide.

If you cannot see the payment you wish to cancel or if the payment is due to leave in the next two working days please contact our Business Customer Services team.

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