How do I stop a cheque?

To stop a cheque you will no longer be able to request this on the day it’s presented to us for a payment decision. You can do this anytime in advance of the payment date.

To stop a cheque you will need the amount and the cheque Serial Number (this number can be found at the bottom of the cheque), along with the payee name and the reason for the request.

You can request the stop through your online banking by completing the following steps:

  • From your home screen/dashboard go to menu
  • Select Manage your cheques
  • Select Stop cheque
  • Select account you would like to stop cheque on
  • Complete all fields and click submit
  • Once complete you will get a message to say it’s been completed successfully, along with a confirmation number.

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