If you have forgotten the PIN for your HID Approve App, you will need to remove the app from your Business Online Banking account and reactivate it.
Please follow the steps on our HID Approve page to do this.
To change the Pin for your physical token for any reason, please follow these steps.
On your physical token:
Your PIN will have been changed.
Please note: Neither the Bank nor any genuine person or company will ask you to disclose the security code from your security token. If you are asked for this, STOP! Think fraud and contact us.