To change the PIN on your physical security token:
Your PIN will change immediately.
If you have forgotten the PIN for your mobile authentication app, you will need to delete and re-install the app. You will need to access Business Online Banking using your physical token and delete the device. Once you have done this, choose 'Set up mobile authentication' from the dashboard and follow the steps in the registration process.
For more information visit https://www.co-operativebank.co.uk/business/online-banking/how-to-register and follow the user guide. Providing your device is compatible, you also have the option of using fingerprint or facial recognition. If you want to add fingerprint or facial recognition after you have set up your device, you can do this by accessing the menu within the app on your device. The PIN you originally created when setting up the app will be requested to make this change.
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