How do I cancel/amend an online payment?

  1. Log in to online banking
  2. Select 'Payment and transfers'
  3. Select 'View upcoming and repeat payments'
  4. Select the account the payment is currently set up on
  5. Select 'Recurring payments' or 'Future dated payments'
  6. Click 'Actions' followed by 'Cancel payment' or 'View/edit payment'
  7. Complete details depending on which action you wish to take.

Please note: If the payees bank details have changed you will need to cancel the payment and create again as these details can’t be edited.

You will not be able to cancel an online payment created by another user, if you need to cancel this please contact our Business Account Support team.

If your account requires approvals, any amendments you do make, will need to be approved by another user.