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How do I make a complaint?

The first step is for us to understand your complaint. How you can contact us;

By telephone – You can raise a complaint to a member of our Business Customer Services team by calling 03457 213 213 (call charges). Lines are open Monday to Friday 8am to 8pm, Saturdays 9am to 12pm.

In person - Visit your local branch to speak to a member of the team - find a branch.

By Post - You can send your complaint to us by post. Please ensure you provide name, address, a daytime contact number and your account details.

Customer Response,
The Co-operative Bank p.l.c.,
2nd Floor, Balloon Street,
Manchester, M60 4EP

By email - Alternatively, you can contact us via email us at complaints@co-operativebank.co.uk. Please provide your name and a daytime contact number where we can contact you between the hours of 8am - 8pm Monday to Friday, or 9am-1pm on Saturday. For security reasons, please do not include any account details in your email.

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