How do I make a complaint?

Contact us to make a complaint or find out more about how we handle complaints.


Call our Business Account Support Team on +44(0)3457 213 213

  • Monday to Friday 8am to 6pm
  • Saturday 9am to 12 noon.

(Call charges)

In branch

Speak to the team in your local branch.

Find a branch


Download our complaints form and email it to

If you need to speak to us urgently, please call us.

In your email, please include a phone number we can call you on between 8am to 8pm Monday to Friday, and 9am to 1pm on Saturdays.


You can write to us at:

Customer Response
The Co-operative Bank p.l.c
2nd Floor
Balloon Street
M60 4EP

Please include your:

  • Name
  • Business name
  • Address
  • Daytime phone number
  • Account number

Please don’t include any passwords or security details.