How do I make a complaint?
Contact us to make a complaint or find out more about how we handle complaints.
Phone
Call our Business Account Support Team on +44(0)3457 213 213
- Monday to Friday 8am to 6pm
- Saturday 9am to 12 noon.
In branch
Speak to the team in your local branch.
Download our complaints form and email it to complaints@co-operativebank.co.uk
If you need to speak to us urgently, please call us.
In your email, please include a phone number we can call you on between 8am to 8pm Monday to Friday, and 9am to 1pm on Saturdays.
Post
You can write to us at:
Customer Response
The Co-operative Bank p.l.c
2nd Floor
Balloon Street
Manchester
M60 4EP
Please include your:
- Name
- Business name
- Address
- Daytime phone number
- Account number
Please don’t include any passwords or security details.