What’s the difference between online banking and the mobile app?
There are two ways to do banking on your digital devices. Although they’re similar, there are a few differences:
Online banking
You can use our online banking services in a web browser like Safari, Edge or Chrome. You can use it on any device which has a browser installed, such as a desktop computer, laptop, smartphone or tablet. There are some things you can only do in online banking, such as sending us a secure message and managing your regular payments.
Mobile app
You can use our mobile app on certain smartphone and tablet devices. You can check whether your device is compatible. There are some things you can only do when you have our mobile app installed, such as receive push notifications about the latest offers, scam warnings and service status updates. You need a UK mobile number to use the app.
On smartphones and tablets, you can choose to use online banking in a web browser or use the mobile app. You can switch between the two depending on what you’re doing if it’s helpful to do so.
To register for online banking, you can follow these steps or use our video guide.
Step-by-step guide on how to register
- Enter your personal details including your name, date of birth and account details.
- Verify who you are by answering a few questions and entering the verification code we’ll send to your phone or email address (you can check or change these details before registering by contacting us).
- Choose your login details, including a username, password and 6-digit security code.
You can see more detail in our online banking registration guide (PDF).
After you’ve registered
Whenever you log in to online banking you’ll need the username, password and 6-digit security code you created.
To register for online banking and mobile banking at the same time, just follow these steps.
Please note our mobile app is currently available on:
- iPhone/iPad: iOS version 15 and above (iPhone 6s and newer)
- Android phones and tablets: version 9 and above.
If you're unsure whether your device will work, view our device help guide.
Download the app
1. Search for ‘Co-operative Bank’ in the App Store or Google Play, or use one of the following links.
2. Open the app on your device.
3. Follow the on-screen instructions then tap ‘Register for online banking’.
Enter your details
4. Enter your name, date of birth and account details.
5. Verify who you are by answering a few questions and entering a verification code we'll send to your UK mobile phone number.
If you need to check or change your contact details before registering please contact us.
Set up security details
6. Choose a username, password and 6-digit security code you can use to access online banking in the future.
7. Choose a 6-digit passnumber you can use to access the mobile app in the future.
8. You can choose to set up biometrics so you can log in using fingerprint or face recognition if you want to.
After you’ve registered
Whenever you log in to online banking you’ll need the username, password and 6-digit security code you chose.
Whenever you log in to the mobile app you'll need your 6-digit passnumber, or to use fingerprint or face recognition.
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