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How to register for digital banking

Registration is quick and simple. Once you've registered you'll have access to your accounts 24/7 meaning that you can;

  • Manage your Direct Debits and standing orders with ease
  • Transfer money between your Co-operative Bank accounts
  • Easily manage how we communicate with you, including your marketing preferences 
  • Update your contact details 
  • Search and sort through 13 months' worth of transactions on your current, savings and loan accounts
  • Make payments to new and existing recipients
  • Switch to and view paperless statements on your current, savings and credit card* accounts
    *Online banking only

We are always listening to your feedback and working on ways to improve our digital channels, take a look at our 'your words in action page' for all the information about our latest updates. 

Register for online and mobile banking at the same time

To register for online and mobile banking together follow four simple steps below;

  • Download our mobile app

    Once downloaded open the app on your device and read and accept the terms and conditions

  • Enter your details

    Enter your account number, sort code, name and date of birth

  • Verify who you are

    You'll be asked to answer a few questions and we will send you a verification code to your mobile phone or email to help us confirm who you are.
    You will need to have a valid email address or contact telephone number held with us.
    If you would like to check or amend your contact details before registering please contact us. Once you're registered you can manage your contact details within online banking or the mobile app.

  • Set up your details

    Create a username, password and 6- digit security code. Once you’ve done this, you’ll be prompted to create another 6 – digit passnumber that you can use to access the app in the future. You’ll also be able to set up your Face and Touch ID (if applicable).

    If you want to log into Online Banking, you will need the username, password and 6-digit security code you created when downloading the app. For future access to your mobile app, you’ll just need to authorise access using FaceID, Fingerprint or your app 6-digit passnumber.

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Our mobile app is currently available on;

  • iPhone/iPad - version 8.4.1 and above (iPhone 5s (64 bit) and newer)
  • Android - version 5.1 and above (also called Lollipop)

Want to register for online banking only?

If you'd prefer to register for online banking only, follow the three simple steps, or the guide below.

We have created a guide to help you register.

  • Enter your personal details

    Your account number and sort code or 16 digit credit card number, name and date of birth

  • Verify who you are

    You'll be asked to answer a few questions and we will send you a verification code to your mobile phone or email to help us confirm who you are.
    You will need to have a valid email address or contact telephone number held with us.
    If you would like to check or amend your contact details before registering please contact us. Once you're registered you can manage your contact details within online banking or the mobile app.

  • Create login details

    Create a username, password and 6-digit security code

Register for online banking

How we keep online and mobile banking secure

We’re committed to making your banking experience as safe and secure as possible.

  • We use advanced encryption technology to stop unauthorised users from reading secure information.
  • We have a range of fraud detection systems and regularly monitor your accounts for suspicious activity.
  • Verification codes provide you with an additional layer of protection when you bank online that helps us to protect your accounts.
  • When paying someone new we will check that you're confident about who you are paying. We'll do this by guiding you through tailored information and providing the option to cancel it and discuss your concerns.
  • Our fraud guarantee helps you recover money taken in fraudulent activity in the unlikely event you fall victim to fraud