Make payments in our Business Banking App
You can make payments to existing payees as well as internal transfers between your own accounts in the Business banking app.
Pay an existing payee
To make a payment to an existing payee in the Business banking app:
- From the dashboard, go to 'Pay & transfer' then select 'Existing payee'
- Under 'From', select the account you'd like to make the payment from
- Under 'To', select the saved payee from the list who you'd like to make the payment to
- Check the 'From' and 'To' accounts are correct, then tap 'Continue'
- Enter the amount you'd like to pay and the payment reference, then tap 'Review payment'
- You'll be shown a 'Scam warning' screen asking you to select the reason for the payment
- Read through the information, and if you're happy to continue, confirm that you've understood the information then tap 'Continue with payment'
- If you're unsure about the payment, tap 'Call us if you're not sure about this' to cancel the payment and get in touch with us
- Check the payment details are correct
- Tap 'Confirm payment' to complete the payment.
Please Note: Payments received between 8pm and midnight will arrive in the payee's account the next business day. All other payments will usually arrive in the payee's account on the same day.
Please Note: Our Business Banking App is currently experiencing issues with screen readers on Android devices. When making a payment to an existing payee or transferring money between your accounts, the desired amount will be read out followed by "edit box, zero pounds." The correct amount will be sent, so please ignore the zero pounds message and continue with the payment.
Make an internal transfer
To make an internal transfer between your own accounts in the Business banking app:
- From the dashboard, go to 'Pay & transfer' then select 'Transfer to one of your accounts'
- Under 'From', select the account you'd like to transfer from
- Under 'To', select the account you'd like to transfer money into
- Check the 'From' and 'To' accounts are correct, then tap 'Continue'
- Enter the amount you'd like to transfer, then tap 'Review payment'
- Check the payment details are correct
- To edit the details, tap 'Edit' next to the relevant section, or tap 'Cancel' to cancel
- Tap 'Confirm payment' to complete the transfer.
Please Note: Transfers received between 9pm and midnight will arrive in the receiving account the next business day.
Please Note: Our Business Banking App is currently experiencing issues with screen readers on Android devices. When making a payment to an existing payee or transferring money between your accounts, the desired amount will be read out followed by "edit box, zero pounds." The correct amount will be sent, so please ignore the zero pounds message and continue with the payment.
Daily payment limit
There are limits on the amount of money you can pay through the app in a single day.
Once the daily limit has been reached, you’ll be notified and asked to use an alternative way to make the payment.
Failed payments
If there isn't enough money in your account at the start of the day on which you have asked us to make a payment (including cheque payments or direct debits), we will return the payment unpaid.
This will show in the list of transactions in the app, with a notice reading 'Payment failed'.
We will keep checking whether there's enough money in your account up until 2pm for cheque payments and 4.30pm for direct debits. If you credit your account with either cash or a bank transfer to pay the failed payment before these cut-off times, we will remove the warning message.
If there is no money for the payment before the cut-off times, the payment will fail and we will remove it from the transaction list the following day.
There may be other failed payments which we won't show you through the app, such as standing orders or future-dated payments. You can check these within your online banking.