Our Online banking is temporarily unavailable

We apologise for any inconvenience this may cause — we know how much you rely on our digital services to manage your money. All payments will continue, and you can use your debit and credit cards in ATMs, while shopping online and in-store, as normal.

You can still use our telephone banking service to check your balance and recent transactions, and to make payments from your Co-operative Bank accounts. You can access it by calling 03457 212 212 (call charges apply):

  • Our automated telephone banking service is available 24/7
  • Our Customer Service Team is available from Monday to Friday, 8am to 6pm and Saturday and Sunday, 9am to 5pm.

You can find the latest updates on the availability of our services, and any planned maintenance, on our service status page.

Find out more about Financial Services Compensation Scheme | This will open in a new tab

Financial Services Compensation Scheme

Your eligible deposits held by a UK establishment of The Co-operative Bank p.l.c. are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme. This limit is applied to the total of any deposits you have with The Co-operative Bank and smile. Any total deposits you hold above the limit between these brands are unlikely to be covered.

Please read further information on the FSCS scheme here or visit their website.