Our no risk policy
We take the view that banks should be open and honest. Our No Risk Policy is clear and concise and you won't find anything which conflicts with our policy in the terms and conditions of your account(s) or anywhere else on our web site.
our no risk policy
We will repay you any money that is taken from your account due to:
- any error by our staff or our systems
- a computer crime which is not found and stopped by our security system.
We will not repay any money that is taken from your account due to circumstances beyond our control. This includes situations where you:
- tell someone else your customer security information
- forget to complete the formal log off when you end your banking session, or leave your computer unattended
- key information incorrectly
- fail to let us know about any potential breach of security or problem.
