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Help and info

Search our frequently asked questions, it's the quickest way to find help to the most common queries.

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Live Chat

It's a quick, easy alternative to calling us or visiting your branch. It also lets you type a query direct to a member of your customer support team from 7am to 10pm, every day.


Here is how we can help you via Live Chat:

  • Learn more about what The Co-operative Bank offers

  • Ask for help starting an application

  • Ask us to help you navigate our website, or explain any banking terms you don't understand

As your personal details are confidential, we can't access your account details or your current application via Live Chat


Leave feedback

If you have a suggestion about how we could improve our services, or if you have a complaint, please provide feedback by clicking the button below.

  • Please note that we're unable to respond to individual comments made in this survey. If there is a specific issue that you'd like to discuss with us, please do so by using the complaints form.

    Learn more about complaints

Find a branch

Use our branch locator to find your nearest Co-operative Bank.

What to do when someone dies

How to deal with someone’s Co-operative Bank account when they have passed away.