Contact us

Need to report a scam? Call 159.

Now, when you call 159, you’ll be redirected to a service that connects you to your bank so you can report scams or suspected fraudulent activity. (Call charges apply).

Find out when you should call 159

Help with the rising cost of living

If you’re worried about money, we can help you find the right support.

Cost of living support

Have accessibility needs?

We’ve joined up with Experian so you can easily share your needs with us and other organisations, all in one go.

Learn more about Support Hub

Common questions

Find answers to common questions in our online help centre.

Call us

Choose what you need help with and speak with the right people as quickly as possible.

Call us immediately if you believe your card is lost or stolen. Lines are open 24 hours a day, 7 days a week. Call charges

Call us on:

0345 600 6000

Find out how to register for online banking, request a username reminder or password reset and stay safe online in our help centre

You can also call us on:

03457 212 212 for current accounts and savings accounts

0345 600 6000 for credit cards

Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. Call charges

Information and guides for logging into the mobile app and setting up Apple Pay, Google Pay and Samsung Wallet can be found in our help centre

You can also call us on:

03457 212 212 for current accounts and savings accounts

0345 600 6000 for credit cards

Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. Call charges

Find out how to request a username reminder or reset your security or passcode details in our help centre

You can also call us on:

03457 212 212 for current accounts and savings accounts

0345 600 6000 for credit cards

Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. Call charges

Contact us immediately if you think you've been the victim of fraud or notice anything unusual on your account.

Lines are open 24 hours a day, 7 days a week.

Call charges

Current account and savings account customers call us on:

03457 212 212

Credit card customers call us on:

0345 600 6000

Business account customers call us on:

03457 213 213

If you’re looking to call us about fraud, payments, general business banking enquiries, or specific business services, you can find the number you need here Business banking Contact us.

You can also find the relevant help and support, as well as frequently asked questions, on Business banking Help and support.

Information and guides to support with current accounts can be found in our help centre

You can also call us on:

03457 212 212

Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday. Call charges

For Breakdown Cover, Travel Insurance and Mobile Phone Insurance queries for Everyday Extra, and Privilege / Privilege Premier call:

0344 249 9981

Call charges

View our range of credit cards here.

Find out more about activating your credit card

To speak to an advisor about your fixed rate, balance transfer or members credit card, please call:

0345 600 6000

Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday. Call charges

Information and guides to support with savings accounts can be found in our help centre

You can also call us on:

03457 212 212

Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday and Sunday. Call charges

New or existing Co-operative Bank and Britannia mortgage customers can speak to an advisor about borrowing more or moving house. Lines are open 9am to 5pm, Monday to Friday. Call charges

Call us on:

08000 288 288

Find out how to use your credit and debit cards abroad and when to tell us you're travelling abroad in our help centre.

You can also send us a secure message or call us on:

03457 212 212 for current accounts

0345 600 6000 for credit cards

Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. Call charges

Information and guides to support with bereavement, power of attorney, court of protection and major life events can be found in our help centre

You can also call us on:

03457 212 212 for current accounts and savings accounts

0345 600 6000 for credit cards

Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. Call charges

Information on payment arrangements and support when going through divorce, illness, redundancy, maternity and other major life events can be found in our help centre.

You can also call us on:

03457 212 212 for current accounts

0345 600 6000 for credit cards

Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. Call charges

Find out more about statements in our help centre.

If you need to order a copy statement for a current account, savings account or credit card, you can send us a secure message or call us on:

03457 212 212 for current accounts, savings accounts, loans and ISAs
0345 600 6000 for credit cards

Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday. Call charges

If you need to order a copy statement for a mortgage, please call us on:

08000 288 288 for a Co-operative Bank or Britannia mortgage. Lines are open 9am to 8pm Monday to Friday, 9am to 1pm Saturday.

For current accounts, savings account, loans, ISAs and credit cards:

  • It will cost you £2.50 per statement (capped at £10 per request)
  • You can order a copy statement from any time in the last 7 years.

For mortgages:

  • It will cost you £25 per statement
  • You can order a copy statement from any year you've had a mortgage.

Once we’ve sent the copy, you should receive it within 7 Business days. To avoid any delay, please mention that you agree to the above charges if you’re requesting copies by secure message.

View our accessible services

We’re committed to providing you a range of tools and services to help you bank with us in a way that works for you.

You might be interested in our accessible services if you:

  • Are blind or partially sighted
  • Are deaf or have experienced hearing loss
  • Use British Sign Language as your primary language
  • Have a mobility or dexterity impairment.

Text Relay phone service

Relay UK is a free service to help people communicate over the phone. You can use the service through a mobile app or with a textphone.

To use the Text Relay service dial 18001 followed by the telephone number you want to call. A relay assistant will join the call and can:

  • Type what our colleague is saying so you can read their responses
  • Read your written responses out to our colleague.

Relay UK is a regulated service run by BT. Any calls you make are confidential and your data is secure. For more information please visit the Relay UK website.

Send a secure message

Log in to your online banking to send us a secure message 24/7. When you send a secure message, your question will be read and answered by our team. We aim to respond within 2 days.

Talk to us online

We've got our customer service people waiting to help you on Facebook and Twitter, Monday to Friday 8am to 6pm, and 9am to 5pm at weekends.

Talk to us on Facebook

Send us a tweet

Social media house rules

Find a branch

Use our branch finder to find your nearest branch.

Our branch staff can help you with any query you might have, as well as offering help in opening new accounts.

Can't find what you're looking for?

Call us on:

03457 212 212 for current accounts and savings accounts

0345 600 6000 for credit cards

Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday.

Please see our UK call charges.

Not found what you're looking for?

Contact our support team