If you’re already a Co-operative Bank customer, you can register for online banking and take advantage of these features:
Need a little help? Have a look at our online banking help videos
How to search for a transaction
Forgotten your username
How to reset your online banking security details
Changing your details (including address, phone & email)
How to move and manage your money
A card reader is part of our ongoing commitment to making your online banking experience as secure as possible. It is easy to use and you will be prompted while logged into online banking when you need to use it.What should I do if I get my PIN wrong when using my card reader? If I don’t use a card reader, can I still access online banking? When do I use a card reader? How do I change the battery on my card reader? I'm trying to pay an existing recipient. Why am I being asked to use my card reader?
If you've forgotten your username, simply visit our online banking login page and select 'I have forgotten my security details or username'. You'll then be taken to a screen where you will be asked to reset your details. Please select 'I've forgotten my username' and then enter your email address. We'll send it to your specified email address within a couple of hours.
If you've forgotten your password or security code, please reset them by choosing 'I have forgotten my security details or username' link on the online banking login screen.
Once we've confirmed your username, you'll be taken through a couple of security questions in order to validate your request. Having answered the security questions, you'll be able to reset your password and security code.
Please note, our Terms and Conditions are changing with effect from 13th January 2018. Please see the Summary of Changes document below, which explains what we're changing and why.
Terms and conditions of use for the online and mobile banking serviceDownload Terms and conditions of use for the online and mobile banking service PDF (60KB)