Important Cookie Information
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To give you the best possible experience, this site uses cookies and by continuing to use the site you agree that we can save them on your device. Cookies are small text files which are placed on your computer and which remember your preferences/some details of your visit. Our cookies don’t collect personal information. For more information, please read our updated privacy and cookie policy, which also explains how to disable cookies if you wish to.

To give you the best possible experience, this site uses cookies. Read more...

By continuing to use the site you agree that we can save them on your device. Cookies are small text files which are placed on your computer and which remember your preferences/some details of your visit. Our cookies don’t collect personal information. For more information, please read our updated privacy and cookie policy, which also explains how to disable cookies if you wish to.

Cookie Policy

privacy

The privacy of customers is very important to us, and how we deal with personal information is outlined in our terms and conditions. We hope the way in which we gather and use your personal information addresses and respects any concerns you may have.

For full details of how your information may be used for credit reference and fraud prevention purposes by The Co-operative Bank and the Credit Reference Agencies please read our guide on personal data.

we will only use the personal information we gather:

  • in the normal course of our business to provide the products and services you have requested
  • to identify you when you contact us
  • to determine if we can offer you a better service or more relevant products
  • to send you e-mail updates of service changes which are important to you or which we feel may be of interest to you
  • for credit assessment, to review the conduct of and to administer/operate your accounts
  • for statistical analysis, including automated techniques (eg behaviour and credit scoring) and to monitor and analyse our business

we will disclose your personal information only to:

  • our agents and sub-contractors to administer and operate your account or to conduct our business
  • the insurer of any payment or card protection cover which you take out in connection with your account
  • our licensed credit reference agency who may keep a record of any search we make and your personal information may be shared with and used by other lenders in assessing applications from you or members of your household
  • any person to whom we transfer our rights or obligations under this agreement
  • for debt tracing or fraud prevention
  • to help desk advisers, minicom/typetalk operators or their equivalent
  • if required or compelled to do so by law

cookies

Cookies are small pieces of information sent to your computer or browsing device when you access a website. These files are not computer programmes and cannot be used to cause damage to your computer. They are often essential to helping us provide you with a good on-line experience. Some areas of the site may not function correctly without the use of cookies.

we will not use cookies to:

  • store personal information on your hard drive
  • send personal information to 3rd parties

By accessing this website, you agree that we can place cookies on your device. You can disable cookies completely by changing your browser settings; however some areas of the site will not be accessible or may not function properly. You will not be able to access internet banking if cookies are disabled.

Cookie Types

Session Cookies

This type of cookie is only active during the time you are using the website. As soon as you leave the site, it is deleted from your device or browser cache memory. Typical uses for these cookies include:

Completing forms

When you enter details on a form a cookie will be used to store the information you enter. If you then go back to a previous page, the cookie will remember the data you have entered so that you don’t have to enter this again.

Persistent Cookies

These are cookies that will remain on your device after you have left the site or closed your web browser. They are typically used to remember settings.

Third party Cookies

We have carefully selected other companies to work with in order to give the best service to our customers. Like most websites, we use 3rd party companies to provide analytics software. We use these as they are able to provide specialist software that would be expensive for us to develop ourselves.

These companies use cookies to provide us with information about how people use our site. This information is completely anonymous and is only used to improve our website.

Our website uses the following 3rd parties’ cookies for analytics purposes:

  • Webtrends Analytics
  • Omniture SiteCatalyst
  • Google Analytics
  • Crazy Egg
  • Quantcast

Some of the above tools e.g. Crazy Egg will have a policy to use first-party cookies (small text files that store locally on your computer) on client sites for one or more of the following purposes: to help identify visitors; assess usage patterns and perform traffic analysis; identify preferences; diagnose problems with our servers; analyse trends; and otherwise administer their products and services. Cookies placed by the provider on the computers of visitors to its clients' websites do not include Personally Identifiable Information such as name, phone number, e-mail address or mailing address, nor does the provider link cookies to such Personally Identifiable Information in its servers or databases.

Our branch locator uses cookies set by The Co-operative Group. You can find out more about the cookies they use on The Co-operative Group website.

Cookie Uses

Most websites use cookies but not all use them for the same purpose. The International Chamber of Commerce (ICC) has categorised cookies into four main groups. Below is a guide to these different types of cookies and how we use each type of cookie.

Strictly necessary cookies

These are essential in order for you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided. ‘Strictly necessary’ cookies will not be used to gather information about you that could be used for marketing or remember where you’ve been on the internet.

We use these cookies to

  • Remember the information you have entered on forms so that you do not have to re-enter these details if you go back to a previous page.
  • Identify you as being securely logged on to internet banking.

Performance cookies

These cookies collect information about how visitors use a website. These cookies do not collect information that can identify a user of the site. All information these cookies collect is anonymous and is only used to improve the performance of the site.

We use these cookies to:

  • Provide statistics about how people use our site, e.g. the number of visitors to a page
  • Identify any errors that occur so that we improve our website
  • Test different designs of our website.

Our website uses the following 3rd parties’ cookies for analytics purposes:

  • Webtrends Analytics
  • Omniture SiteCatalyst
  • Google Analytics
  • Crazy Egg
  • Quantcast

We may use performance cookies in our emails to tell us how you interacted with an email we've sent you. These can easily be disabled, by setting your email client not to automatically download all content.

Functionality cookies

These cookies allow the website to remember the choices you make, such as your username or your location in order to provide enhanced and personalised features. For example a news website may store your location to provide you with the most up to date local news.

We use these cookies to:

  • Remember the font size you set on some of our application forms.

Targeting and Advertising cookies

We do not use cookies to target advertising or use cookies provided by 3rd parties to provide advertising.

These cookies are used for websites to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers.

We use advertising on other websites to bring visitors to our site. We use cookies provided by the following sites to track the number of visitors from advertisements to see how succesful they have been:

  • doubleclick.net

Disabling Cookies

Cookies can be disabled by changing the settings in your web browser. Details on how to do this in the most common browsers are detailed below. If your browser is not listed here, you can find out how to disable cookies in the browser help section or by contacting the manufacturer.

Chrome LogoChrome

  • click the spanner icon on the browser toolbar.
  • select Settings.
  • click Show advanced settings.
  • in the "Privacy" section, click the Content settings button.
  • in the "Cookies" section, you can change the following cookies settings:
    • Delete cookies
    • Block cookies by default
    • Allow cookies by default
    • Make exceptions for cookies from specific websites or domains.
    Find out more on the Google Chrome help pages.

Firefox LogoFirefox

  • at the top of the Firefox window, click on the Firefox button ( or Tools menu in Windows XP) and then click Options.
  • select the Privacy panel.
  • set Firefox will: to Use custom settings for history.
  • check mark Accept cookies from sites to enable Cookies, and uncheck it to disable them.
  • choose how long cookies are allowed to be stored.
  • click OK to close the Options window.

Find out more on the Mozilla Firefox help pages.

Internet Explorer LogoInternet Explorer

  • at the top of the Internet explorer window, select Tools then Internet Options.
  • select the Privacy tab.
  • use the slider to selct the level you require, details of each level will display when you select them:
    • Block all cookies
    • High
    • Medium High
    • Medium
    • Low
    • Accept All Cookies.

Alternatively, you can manage cookies via the Advanced tab. Find out more on the Microsoft help pages.

Opera LogoOpera

  • select the opera in the top-left corner of the browser window.
  • go to settings then Preferences.
  • from the Advanced tab, select Cookies.
  • select one of the following options:
    • Accept
    • Accept only from the sites I visit
    • Never accept cookies
    • Manage cookies.

Find out more on the Opera help pages.

Safari LogoSafari

  • choose Safari then Preferences and click Security.
  • in the Accept cookies section, specify if and when Safari should accept cookies from websites.
  • to see an explanation of the options, click the Help button (looks like a question mark).

Find out more on the Apple support pages.

Cookies on our website

Below is a list of the main cookies we use on our website and what each cookie is used for (we have used the International Chamber of Commerce categorisations in addition to our own which should make it easier to understand):

Name of cookieType of cooikeWhat we use them forHow long it remains on your device (unless deleted
WT_FPC Performance - analytics  Webtrends Analytics, used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
10 Years
mbox
s_campaign
s_cc
s_invisit
s_sq
Performance - analytics  Omniture SiteCatalyst, used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Session only
s_nr (Multiple values)
s_vnum (Multiple values)
Performance - analytics  Webtrends Analytics, used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. 1 Month
JSESSIONID (Multiple values) Strictly necessary Application server to maintain state between browser. Application spread over a number of screens. In order to complete the process, your browser must remember the information that you entered into previous screens. Session cookies are created and store this information for the duration of your visit to the website. They do not store anything on your computer's hard drive. As soon as you leave the Britannia website, the cookie is deleted from your browser's cache memory. Session only
Apache Strictly necessary  Tracks users via access logs 1 Year
JSESSIONID (Multiple values) Strictly necessary  Web logic session tracking to maintain state between browser. In order to complete a process, your browser must remember the information that you entered into previous screens. Session cookies are created and store this information for the duration of your visit to the website. They do not store anything on your computer's hard drive. As soon as you leave the website, the cookie is deleted from your browser's cache memory. Session only
referer Functionality - relevant content Uses specified URLs from us (either partnerships, paid search or britannia) to identify where the user has come from and either give them specific phone numbers or media codes. 30 Days
bank-survey Functionality - relevant content Used to track if a visitor has clicked a link indicating they do not wish to take the online survey. 14 Days
BHelectronicGatepost Functionality - relevant content The cookie determines whether the user has previously agreed to www.co-operative.coop/bondholders site terms and conditions. This allows the visitor direct access to the site, bypassing the terms and conditions page. 4 months