Switching current accounts

The Current Account Switch Guarantee means you don’t need to worry about missing bill payments or having to redirect Direct Debits.

Everyday Rewards
  • When you complete the switch, you’ll be eligible for Everyday Rewards too.

    You can be rewarded for using our current account. Opt into Everyday Rewards, meet our eligibility criteria and you can get £4 a month. You can then get a further 5p for every debit card transaction you make (up to a total of £1.50 per month). That means you can get up to £5.50 a month, just for banking.

    We can even donate that to a nominated charity on your behalf.

    • Each month you need to pay in at least £800, stay in credit or within the agreed overdraft limit per month, log in to Online or Mobile Banking, remain opted in for Paperless Statements & pay out 4 or more Direct Debits to get these rewards.
    • Please note that Cashminder, smile, Pathfinder and Student Accounts are not eligible for Everyday Rewards.
    More about Everyday Rewards
    Everyday Rewards
  • 7 working days to switch.

    It normally takes just 7 working days to complete the switch over. During that period, you’ll be able to use your new account as you would normally.

    Switch Guarantee

All you need to do

When you apply, you just need to let us know:

  • Your old account details.
  • The date you want to start the switch process.

We do the rest:

Switch to us

Payments are transferred automatically

All your Direct Debits, standing orders and bill payments will be automatically transferred.

Payments redirected

Payments are redirected

Any payments into your old account will be redirected to your new account.

Switch to us

If there are any problems, we guarantee to cover you

If anything does go wrong, we guarantee to sort it out for you and cover any losses you might incur. This is the Current Account Switch Guarantee.

You can keep your old account open, but you won't be covered by the guarantee

You can choose to keep your old account open if you want. However, the Switch Guarantee will then be void.

  • If you keep your old account open, we will not cover the costs associated with missed payments.

You can still switch if you're overdrawn, but we won't transfer your overdraft

If you're overdrawn, your old account will be 'frozen' until you pay off your overdraft. This means you won't be able to use the old account.

  • Your old bank will then pursue you for the repayment of the overdraft and will close your account once you've repaid it.

Other things you may want to do

  • Tell your friends and family that you've changed your account details.
  • Update your card or bank details on websites you regularly buy from.

New Customers

Find the right current account for you and request to switch during the application process.

View current accounts

Existing customers

You can still switch your old bank account to us by calling us on:

08000 284 284

If dialling from outside the UK, please call +44 (0)3457 212 212

Lines open

8am - 9pm, Monday - Friday

9am - 6pm on Saturday

Important information about our call charges

Alternatively, visit us in branch

Use our branch locator to find your nearest branch

Important documents

Switching Guide

Download PDF (2.58MB)

Contact us

If you'd like more help & information, you can:

Chat to us via live chat

Chat to us via live chat