If you want to switch to The Co-operative Bank you firstly need to open a current account with us. You can do this online, in Branch or over the phone.
Once your account is open, just call us on 03457 212 212 or visit us in branch to complete the switch request. We will ask you to choose a switch date which is when you would like the switch to be finalised. The switch date can be as little as 7 days after you ring up to switch.
Our dedicated switching team will manage the switch of all your Direct Debits, standing orders, bill payments and your salary.
If there are any issues in making the switch, one of our advisors will contact you before your switch date to make you aware.
If anything should go wrong, such as Direct Debits being missed, we will refund any interest (paid or lost) and charges made on either your old or new current accounts as a result of this failure.
Your old bank will honour any payments due that day; they'll then cancel all regular payments and close the account. If there's any remaining money in your old account, your old bank will transfer that to your new account too.
This is when your switched payments will start to be paid from your Co-operative account.
What's more, for the next 36 months we'll make sure any payments accidentally made to or from your old account are automatically redirected to your new account - and we'll even contact the sender and give them your new account details so they can update their records. More information can be found on the Switch Guarantee.
We have designed the Current Account Switch Service to let you switch your current account from one bank or building society to another in a simple, reliable and hassle-free way. It will only take seven working days. As your new current-account provider we offer the following guarantee:
For more information go to www.simplerworld.co.uk
You will be able to access the funds in your old account up to and until your switch date, when they will be transferred to your new account.
No, providing you repay any outstanding overdraft(s) on your previous account(s) as required by your old bank or building society. If there are any problems with payments (as part of the switching process) we will correct them and ensure your credit rating is not affected.
The Current Account Switch Service should not interfere with this process and any debit card transactions that you have asked your bank to stop should remain so after your switch.
If you have arranged to make recurring payments using your old account debit card number, your old bank won’t know your Co-operative/smile account debit card number so won’t be able to transfer these. This means that there is no guarantee that payment requests sent to your old account will be redirected. The supplier may contact you to request the details of your Co-operative/smile debit card. We recommend that you contact the supplier to set up a new recurring payment to ensure any service you receive is not interrupted.
The Current Account Switch Service transfers all your payments and closes your old account; any payments due to debit your old account will be redirected to your account with us (if sufficient funds are available), with the exception of continuous card payments/recurring transactions as detailed above.
You may be able to transfer your payments to us without redirecting payments from your old account, please contact us on 08448 44 88 44 to discuss this.
Sometimes we may be unable to set up some of the individual payments passed to us by the old bank. For example, we may not support a particular standing order frequency, or a Direct Debit may have invalid information. In these cases, we’ll always let you know the situation, and ask you to contact us and tell us how you’d like to proceed.
If you make any amendments to regular payments or set up any new payments on your old account while the switch is in progress, please contact customer services on 08448 44 88 44 as soon as possible to ensure these are reflected on your new account.
The Current Account Switch Service is backed by the Current Account Switch Guarantee. This guarantees that any charges or interest incurred on your old or new account, as a result of a failure in the switching process, will be refunded when you bring this to our attention.
You can change your switch date any time before your switch starts and you can cancel your switch up to seven working days before your switch date. After these timescales only certain elements can be cancelled.
Please contact customer services on 08448 44 88 44 if you wish to discuss further.
The Current Account Switch Service is for current accounts only. If you would like to switch other account types, such as a savings account, please contact customer services on 08448 44 88 44 or visit your local branch to discuss.
Before you apply for an account, you need to be sure it's the right one for you.
We recommend you read these documents, which supply important product and legal information you need to make a decision.
The Co-operative Bank reserves the right to decline any application.
Credit facilities are subject to status and our lending policy.
* EAR - (Equivalent Annual Rate) The equivalent to paying and compounding debit interest over a whole year.