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Coronavirus support for existing Co-operative Bank loan customers including personal and professional career development loans

There is support available for customers with existing Co-operative Bank loans who may be struggling with their loan repayments.

If your finances have been impacted, as a result of coronavirus (COVID-19), we may be able to offer you a payment holiday for 3 months to support you during this challenging time. You can find important information about these options on our dedicated support page.

Coronavirus support for co-operative bank loan customers

If you have taken a loan through our partnership with Freedom Finance then reach out to your loan provider for information on the availability of a payment holiday.


If you're late making a monthly payment, or can only pay part of it, interest will be charged on the amount unpaid from when it's due.

If you're struggling to pay your monthly repayments, please contact us as soon as possible to discuss your circumstances.

Payment holidays aren't available on our loans.

Having trouble paying your loan?

If you're having trouble paying your loan, you should contact us straight away. We can help you find the best course of action.

How to contact us

If you need advice or you're worried about missing your next loan repayment:

Call us on

0800 028 8696

Calls to this number are free from landlines and mobiles. The lines are open from 8.00am to 8.00pm Monday - Friday and 9.00am to 5.00pm Saturday (Bank holiday opening hours may vary).

Calls may be monitored or recorded for security and training purposes.

Visit your nearest branch

Or visit your local branch.

What happens if you're late making a loan payment

Circumstances change and it can sometimes be difficult to make a loan repayment.

If you’re worried about missing your next loan repayment please contact us immediately.

Repayment holidays

  • Repayment holidays aren't available with our loans.

A repayment holiday is when you skip one or more regular repayments. This lengthens the duration of your loan and increases the amount of interest you pay back on your outstanding loan balance.