You will no longer need your card reader from August this year. Instead of your card reader, you will use a verification code as a secure way to make sure it's you in online banking.
Since 1998 we have pledged to do our part to protect the environment as part of our customer-led Ethical Policy. With growing concern over plastic waste and the associated environmental impacts, we are offering a recycling scheme for card readers. We are also committed to recycling any remaining card readers we hold in our warehouses.
Your card reader holds no sensitive or personal data. You don't need to worry about security when returning your card reader at any location or sending it to us by post.
Through the post
Use this address to recycle your card reader:
Card Reader Recycling Scheme
The Co-operative Bank
1 Balloon Street
In a branch
Visit any of our Co-operative Bank branches to recycle your card reader.
There will either be a collection box or you will need to ask a member of staff, they'll be happy to help.
In one of our offices
You can return your card reader at any of these offices:
Balloon Street, M60 4EP
Delf House, WN8 6NY
Britannia House, ST13 5RG
To reduce any transport pollution, card readers will be collected through branches and offices where they will be bulk shipped to our reprocessing partner, Helistrat.
The batteries will be removed and sent to a specialist recycling plant. Your card reader will then be shredded and sent to be refined.
This is where precious metal and metal recovery happens. Any residual waste from this is turned into energy to recycle more card readers.
We are proud to say that at the Co-operative Bank we have a long and rich history of protecting our environment.
Protecting the environment is one of the seven goals at the heart of our ethical policy and we have worked since 1998 to do our part for the environment. For more information on how we are an ethical bank, you can learn about our values and ethics.
We first extended our ethical policy to include statements on climate change, deforestation and unnatural chemicals.
Our safer chemicals campaign called for better regulation of chemicals harmful to human health and the environment.
We launched our 'Combating climate change' campaign in support of Friends of the Earth, which saw our customer lobbying MPs for a strong climate change bill.
We became the first bank to go 'beyond carbon neutral'. We source 99% of our energy from renewable sources and our carbon offsetting programme supports carbon reduction projects that also improve health and well-being for some of the world's poorest communities.
The Climate Change Act became law setting legally binding targets for year-on-year reductions in CO2 emissions following action by our customers in 2006.
After the fourth review of the Ethical Policy, we extended our policy again to cover the distribution of fuels with a particularly high global warming impact.
We were the first UK high street bank to sign the Paris Pledge denying finance for coal mining and power generation.
In 2018 our total carbon emissions were 39% lower than the previous year and we continued to source the majority of our electricity from renewable energy suppliers. In 2018 we offset 2,539 tonnes of operation greenhouse gas emissions, which allowed us to invest in carbon reduction projects around the world such as the Gola Rainforest National Park in Sierra Leone.
We are one of the first UK high street banks to remove the use of plastic card readers for our retail customers and offer a recycling scheme to prevent sending Co-operative Bank and smile card readers to landfill. We have further committed to send zero waste from our offices to landfill by the end of 2020.