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Service information for customers

24 September 2020

This page has the latest information for customers about our planned maintenance over the weekend of the 26/27th September. Please continue to visit this page for updates.

Latest updates ↓
Previous updates ↓
FAQs ↓

Latest updates

12.30pm, Sunday 27 September

Our planned maintenance to online banking, our mobile app, Business Online Banking and FD Online has completed. You can now use these services as normal.

Thank you for your patience and we’re sorry for any inconvenience this may have caused.

FAQs

What can I do using automated telephone banking?

Personal customers can use automated telephone banking to:

  • check your balance
  • make transfers between your Co-operative Bank accounts
  • make payments to your Co-operative Bank credit card
  • check your recent transactions

Business customers can use automated telephone banking to:

  • Check your balance
  • Check your last 6 credits and debits
  • Make transfers between your linked accounts

How have you communicated this weekend's planned maintenance?

For personal customers:

We have notified customers of this specific weekend’s planned maintenance in the mobile app, online banking, via our social media channels and our website. If you are opted into receiving notifications in our mobile app, you will have also received a notification from us.

We also sent all customers an email at the beginning of September outlining plans for a series of essential planned maintenance over a number of weekends starting in September and completing in November.

For business customers:

We have notified customers of this specific weekend’s planned maintenance in Business Online Banking and FD Online, as well as via our website and social media channels. If we have your mobile number registered you will also have received a text message from us.

We also sent all customers an email at the beginning of September outlining plans for a series of essential planned maintenance over a number of weekends starting in September and completing in November.

Should I be concerned about my account?

Your account is fine and actions such as Direct Debits will continue to be paid as expected.

I’m not happy, what can I do next?

We’re sorry that you remain unhappy. We are able to support customers that would like to pass on any feedback for us. You can do this by visiting these pages:

smile customer feedback

Co-operative Bank customer feedback

Business customer feedback

Contact us

If you'd like more help & information, you can:

Chat to us via live chat