Latest updates

12.30pm, Sunday 27 September

Our planned maintenance to online banking, our mobile app, Business Online Banking and FD Online has completed. You can now use these services as normal.

Thank you for your patience and we’re sorry for any inconvenience this may have caused.

Previous updates

11am, Sunday 27 September

We’re still working on the planned maintenance to online banking, our mobile app, Business Online Banking and FD Online.

We’re on track to have all services available to you shortly and we’ll update this page as soon as these are available.

6:30am, Sunday 27 September

Planned maintenance to online banking, our mobile app, Business Online Banking and FD Online is still ongoing. 

We’re on track to have these services available to you later this afternoon.

As a reminder, you’re able to continue to use your debit/credit/charge/purchase cards in ATMs, shopping online or in-store as normal.

Our automated telephone banking services are also unaffected, so you’ll be able to use this 24/7.

For personal customers call +44(0)3457 212 212 Call charges

For business customers call +44(0)3457 213 213 Call charges

We will provide our next update at 11am.

11pm, Saturday 26 September

We are aware that for those customers using an Apple device, when attempting to log into the app, an ‘Establishing secure connection’ message appears instead of our planned maintenance message.

We are currently performing planned maintenance on our digital services which means our mobile app, along with online banking, Business Online Banking and FD Online will be unavailable until late afternoon Sunday. We apologise for any inconvenience caused.

We will provide our next update at 6:30am Sunday 27^th September.

9pm, Saturday 26 September

We've started our planned maintenance to online banking, our mobile app, Business Online Banking and FD Online.

These services will be unavailable until late afternoon tomorrow.

We will provide our next update at 6:30am Sunday 27^th September

9am, Saturday 26 September

We're starting our planned maintenance tonight to online banking, our mobile app, Business Online Banking and FD Online.

These services will be unavailable from 8pm tonight until late afternoon tomorrow.

We'll confirm later this evening once our planned maintenance has started.

5pm, Thursday 24 September

This weekend is the start of a series of planned maintenance to online banking, our mobile app, Business Online Banking and FD Online.

These services will be unavailable from 8pm Saturday 26th September until late afternoon Sunday.

We advise that you transfer any money or make any payments beforehand.

You’ll be able to use your debit/credit/charge/purchase cards in ATMs, shopping online or in-store as normal.

Our automated telephone banking services are also unaffected, so you’ll be able to use this 24/7.

For personal customers call +44(0)3457 212 212 Call charges

For business customers call +44(0)3457 213 213 Call charges

FAQs

What can I do using automated telephone banking?

Personal customers can use automated telephone banking to:

• check your balance
• make transfers between your Co-operative Bank accounts
• make payments to your Co-operative Bank credit card
• check your recent transactions

Business customers can use automated telephone banking to:

• Check your balance
• Check your last 6 credits and debits
• Make transfers between your linked accounts

How have you communicated this weekend's planned maintenance?

For personal customers:

We have notified customers of this specific weekend’s planned maintenance in the mobile app, online banking, via our social media channels and our website. If you are opted into receiving notifications in our mobile app, you will have also received a notification from us.

We also sent all customers an email at the beginning of September outlining plans for a series of essential planned maintenance over a number of weekends starting in September and completing in November.

For business customers:

We have notified customers of this specific weekend’s planned maintenance in Business Online Banking and FD Online, as well as via our website and social media channels. If we have your mobile number registered you will also have received a text message from us.

We also sent all customers an email at the beginning of September outlining plans for a series of essential planned maintenance over a number of weekends starting in September and completing in November.

Should I be concerned about my account?

Your account is fine and actions such as Direct Debits will continue to be paid as expected.

I’m not happy, what can I do next?

We’re sorry that you remain unhappy. We are able to support customers that would like to pass on any feedback for us. You can do this by visiting these pages:

smile customer feedback

Co-operative Bank customer feedback

Business customer feedback