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Help and support for savings customers

24 June 2020

Use this page to find help and support with your Co-operative Bank or Britannia savings account.

If you cannot find your question in the main links at the top, try the General questions sections for more common queries.

With the impact of coronavirus, our telephone lines are exceptionally busy so we ask you to only call us if absolutely essential. This will help us to protect our services and allow us to support our most vulnerable customers.

We want to keep our branches open wherever possible to support customers at this challenging time - we have taken action to ensure both the safety of our customers and colleagues.

Check our branch locator before visiting us as our opening hours may vary.

Help for Co-operative Bank savings customers

Make a payment, transfer funds or close my Co-operative Bank savings account
Open a new Co-operative Bank savings account
Change to a new Co-operative Bank savings account
General questions for Co-operative Bank savings customers

Help for Britannia savings customers

Transfer funds or close my Britannia Select Access Saver account
Open a new Britannia savings account
Change to a new savings account
General questions for Britannia savings customers

Help for Co-operative Bank savings customers

Please only contact us if absolutely necessary.

Making a payment, transferring funds or closing your account

If you want to make a payment or transfer funds you can simply and securely do this through online banking, or via the mobile app.

If you hold a Cash ISA and decide you'd like to transfer it to a new ISA provider it's important that you talk to them first instead of contacting us. They'll arrange the move directly with us so that your savings remain tax-free.1

In the event you would like to close your savings account, please contact us and we will do our best to answer your call as quickly and efficiently as possible – with the current challenges faced it might a bit longer for us to get to you however we hope you understand and thank you for bearing with us.

Open a new savings account, change to a new savings account

View our full range of savings accounts online, including access to all the latest and up to date information you need before applying.

If you're an existing Current Account customer you can also apply for our Online Saver and Online Cash ISA savings accounts by logging in to Online Banking (subject to eligibility).

If you would like to move your money to another one of our savings accounts, we suggest you apply for the account you want and once open move money across (note: if you are transferring money from a Cash ISA please consider how this may impact your ISA Allowance).

General questions for Co-operative Bank customers

How can I open a new savings account with The Co-operative Bank?

You can apply for any of our savings accounts through our website, without the need to ring in or visit one of our branches.

Our website is also continually updated with the latest information on interest rates for all of our savings products.

Where can I find details of my interest rate?

You do not need to contact us to find out the interest rate on the savings account you hold. You can find the interest rate applicable to your savings account on your statement within online banking or our mobile app or in the letter we sent you. All our savings rates can be viewed on our website.

View all our savings rates

I've received a letter from you but wasn't aware I had a savings account with you

Our latest records show that you still hold an account with us.

If you wish to find out more about this account or other savings accounts we offer please use our website.

I asked you to close my savings account after I received a previous letter from you, however I have just received a new letter. Is my account still open?

We’re sorry that you have continued to receive letters from us following your request to close your savings account. If you haven’t received notification from us confirming your account has closed please contact us.

I have received a letter in error but it is not for me, why have you sent this to my address?

We’re sorry you have received this, if possible please can you indicate on the envelope ‘Not known at this address – return to sender’ and repost this as it will then help us update our records.

Help for Britannia customers

Please only contact us if absolutely necessary.

Transferring funds or closing your Select Access Saver account

If you'd like to transfer your funds to another account with us:

Send an email to savingsqueries@co-operativebank.co.uk and include the following information:

  • Write ‘transfer’ and your surname in the subject line
  • Include your full name, postcode and telephone number in the email

These details will help us to verify you as the owner of the savings account.

For security purposes, do not include any additional personal information.

Once we’ve received your email we’ll call you to help with the next stages of transferring your funds.

If you’d like to close your account:

Send an email to savingsqueries@co-operativebank.co.uk and include the following information:

  • Write ‘closure’ and your surname in the subject line
  • Include your full name, postcode and telephone number in the email

These details will help us to verify you as the owner of the savings account.

For security purposes, do not include any additional personal information.

Once we’ve received your email we’ll call you to help with the next stages of closing your account.

If you’re unable to email you can call us. Please be aware that our phone lines are exceptionally busy due to the impact of coronavirus. Please only call us if you have no other contact options.

Open a new savings account-or change to a new savings account

View our range of savings accounts online, including access to all the latest and up to date information you need before applying.

If you’re an existing Current Account customer you can also apply for our Online Saver and Online Cash ISA savings accounts (subject to eligibility)

If you would like to move your money to another one of our savings accounts, we suggest you apply for the account you want and once open move money across (note: if you are transferring money from a Cash ISA please consider how this may impact your ISA Allowance).

General questions for Britannia customers

How can I open a new savings account with The Co-operative Bank?

You can apply for any of our savings accounts online, without the need to ring in or visit one of our branches

Our website is also continually updated with the latest information on interest rates for all of our savings products.

Where can I find details of my interest rate?

You do not need to contact us to find out the interest rate on the savings account you hold – view all of our savings account interest rates.

I’ve had a letter from you, however I did not know I had a savings account with you?

Our latest records show that you still hold an account with us.

The letter we sent you informs of the savings account you hold with us, if you wish to find out more about other savings accounts, you can view our savings accounts here.

I have received a letter in error but it is not for me, why have you sent this to my address?

We’re sorry you have received this, if possible please can you indicate on the envelope ‘Not known at this address – return to sender’ and repost this as it will then help us update our records.

Why are you changing the interest rate on my Select Access Saver account?

As a result of the extended period of low interest rates and competitor price changes, we have made the difficult decision to lower interest rates across our Select Access Saver products.

Our aim is to ensure all our savings options offer good value for our customers. We have taken a decision to review and change some of savings account interest rates having considered the sustainability of the rates we are offering to our customers. We remain in a low interest rate environment which has been the case for a long period of time.

Why has the interest rate on my Select Access Saver account been reduced more than twice this year?

We continually review the products and services we offer our customers to ensure we’re offering good value. In this extended period of low interest and we are now notifying customers that some of our Select Access Saver accounts they hold with us will have the interest rate reduced to ensure that we’re offering them sustainable rates on their savings.

 

Tax-free is the contractual rate of interest payable where interest is exempt from Income Tax.

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