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Info for customers as Flybe ceases trading

05 March 2020

We understand that customers who have a booking with Flybe will have some concerns following the recent news that the company has ceased trading.

Helpful information for customers affected

The UK Civil Aviation Authority will provide advice and information to consumers affected, so please check their website and Twitter feed @UK_CAA for more information.

https://www.caa.co.uk/News/Advice-to-UK-consumers-following-Flybe-entering-administration/

If you purchased travel insurance that includes cover for scheduled airline failure, known as SAFI, you should contact your insurer. If you did not book directly with Flybe and purchased your tickets through a third party, you should contact your booking or travel agent in the first instance.

If you have an Everyday Extra, Privilege, Privilege Premier, or smilemore account you may be able to claim for Scheduled Airline Failure as part of your travel insurance policy. To make a claim call +44(0)344 249 9981 Lines are open 8am to 8pm, Mon to Fri and 9am to 6pm, Sat and Sun.

If you have booked flights through Flybe but do not have travel insurance and you purchased the flights on either your Co-operative Bank or smile Debit or Credit card, you’ll need to contact our customer services team on +44(0)3457 212 212 Lines open 8am to 8pm, 7 days a week. Call us from the UK and abroad. Please see our UK Call charges.

Please ensure you have all of your travel documentation to hand as we will need this to process your request.

Due to the increased call volumes in our contact centres it may take us a little longer to answer your call than normal, we apologise for any inconvenience.

Fraud awareness

Customers should always remain vigilant to phone calls or emails requesting their personal or security information and remember we will never contact you to ask you to confirm your full security details or move money into a ‘safe account’.

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