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2020 News

Coronavirus support for mortgage customers

30 March 2020

We know that a lot of our customers may be affected either directly or indirectly by the recent events relating to coronavirus. We are here to help and support you.


One of the ways we are helping is to offer customers impacted by coronavirus a mortgage payment holiday for up to 3 months.

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Coronavirus support for customers

27 March 2020

If you’re worried about your finances during this challenging time, we’re here to support you.

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Coronavirus support for businesses

27 March 2020

If you are concerned about coronavirus having a financial impact on your business, we are here to support you.

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Business customers: Applications for financial support

25 March 2020

We are ready to support you to help manage your cash flow with a range of options available.

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A message from our CEO to our business customers

25 March 2020

We recognise that this may be a troubling time for many of our customers and I want to reassure you that we are here to help you during these unprecedented times. We put our customers at the heart of everything we do, and we are committed to providing the vital support you need.

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A message from our CEO to our customers

23 March 2020

I recognise that you may have concerns during these unprecedented times and I want to reassure you that The Co-operative Bank is here to help you. We put our customers at the heart of everything we do, and we are committed to providing you with the support you need to manage your money during this time.

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The Co-operative Bank updates on Bank of England Base Rate reduction

20 March 2020

We can confirm that we will be reducing our mortgage SVR by the full 0.15 percentage points decrease announced by The Bank of England yesterday (Thursday 19 March 2020).

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How to open a bank account

20 March 2020

A bank account enables you to deposit, withdraw and transfer money. It can also give you access to online banking and secure banking apps which can help you manage your day to day spending. We have put together a beginner’s guide to help you know what to do when opening a new bank account.

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Five ways to avoid scams due to Coronavirus

19 March 2020

Criminals are using the publicity around Coronavirus as a chance to pose as a genuine organisation, including banks, police officers, government, the World Health Organisation or other health service providers.

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Base Rate Announcement

11 March 2020

We can confirm that we will be reducing our mortgage SVR by the full 0.50 percentage points decrease announced by The Bank of England this morning. We will also apply that to our tracker mortgages in line with the terms and conditions of the mortgage.

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How we recycle your old card readers

06 March 2020

Have you wondered what happens to the old card readers you’ve sent us for recycling?

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Info for customers as Flybe ceases trading

05 March 2020

We understand that customers who have a booking with Flybe will have some concerns following the recent news that the company has ceased trading.

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The Co-operative Bank becomes signatory of UN Principles for Responsible Banking

02 March 2020

Today (2 March 2020) The Co-operative Bank has become an official signatory of the UN Principles for Responsible Banking – a single framework for a sustainable banking industry, developed through an innovative partnership between banks worldwide and United Nations Environment’s Finance Initiative.

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How do ISAs work?

21 February 2020

If you are looking to put money away for a special occasion, a rainy day or simply want to get into the habit of saving, then an ISA may be right for you. Read this article to learn more about ISAs, how they work and what to look out for.

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Write for Rights 2019 - A huge thank you from Amnesty International

20 February 2020

In December 2019, we were proud to support Write for Rights, Amnesty International’s annual letter-writing campaign, and help shine a light on human rights injustices around the world. Last year, the Write for Rights campaign focused on children and young people fighting for and leading on change, many of whom are now facing terrible danger as a result.

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Volunteering in our local community

17 February 2020

At The Co-operative Bank, we’re proud to offer every one of our colleagues two paid volunteering days per year to make a difference in their communities. Our colleagues make the most of their volunteer days each year by volunteering at local charities and organisations.

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Building digital confidence with The Co-operative Bank’s ‘Digital Bees’

06 February 2020

Last week, The Co-operative Bank’s Digital Bees were back out and buzzing around the local community - this time, hosting a ‘digital drop-in’ session at Manchester Central Library.

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LGBT History Month

01 February 2020

It’s LGBT History Month, and this year’s theme is ‘Poetry, Prose and Plays’, celebrating the hidden histories of LGBT literature through the ages.

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Sarah Barker joins The Co-operative Bank's SME Banking operation

28 January 2020

The Co-operative Bank is delighted to announce that Sarah Barker joins its SME Banking operation from today and will lead the growing relationship management team looking after the needs of our SME customers.

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What is a tracker mortgage and fixed rate mortgage

22 January 2020

Whether it’s buying your first house or switching your mortgage, we can help you understand the different types of mortgages so you can decide which one works best for you.

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How to improve your credit score

21 January 2020

If you have a poor credit score you can make steps to improve your score. This guide provides you with all the tips you will need to improve your credit score for the future.

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A message from our Chief Executive

13 January 2020

I wanted to take a moment to thank you for your continued loyalty. We have an exciting year ahead, with a number of initiatives and digital developments planned that we look forward to sharing with you.

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We slept out for homeless young people in 2019

13 January 2020

In November 2019, over 200 people braved the cold at Victoria Baths for Centrepoint’s Manchester Sleep Out.


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Information for customers

13 January 2020

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The Co-operative Bank’s ‘Digital Bees’ offer free digital drop-in help session

09 January 2020

If you need a helping hand with your phone, laptop or tablet or maybe you want more information about staying safe online, no matter what your question might be The Co-operative Bank’s Digital Bees will be on-hand from midday on Thursday 30th January in Manchester Central Library at their free digital drop-in help session.

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Moving house checklist: 7 commonly asked questions

09 January 2020

You've found your dream home, exchanged contracts and sorted your mortgage. All that's left to do is move in. That’s the easy part, isn’t it?


There are many things that we may not always think about after we have been through the buying process. We have put together a guide on the 7 most commonly asked questions when moving house.

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Closing the loop on waste paper recycling

08 January 2020

Last year we made a commitment to send zero waste to landfill by the end of 2020. We’ve now analysed the waste we create in our business operations, looked at our supply chains and followed the journey our waste currently goes on. As a result, we’ve started to identify ways we can reduce, reuse and recycle effectively and efficiently in the future.

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