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2020 News

Co-operative Bank sponsors STAY:UP to support homeless young people

16 September 2020

We’re delighted to announce that The Co-operative Bank will be a lead sponsor for Centrepoint’s new flagship fundraising event, STAY:UP

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The Co-operative Bank appoints Catherine Douglas as Managing Director, SME Banking

11 September 2020

The Co-operative Bank today announces the appointment of Catherine Douglas to the role of Managing Director, SME Banking. Joining the Bank in October 2020 and reporting to Chief Executive, Andrew Bester, Catherine’s role will be to build on the growth and momentum created within the Bank’s SME franchise as the Bank focuses on supporting its customers in the current challenging environment.

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Coronavirus support for Platform mortgage brokers

10 September 2020

We understand that your customers may have questions and concerns at this uncertain time. Here, you can find information about the latest developments.

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Help and support for savings customers

28 August 2020

Use this page to find help and support with your Co-operative Bank or Britannia savings account.

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Coronavirus support for customers

28 August 2020

If you’re worried about your finances during this challenging time, we’re here to support you.

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The Co-operative Bank announces plans to reduce 350 roles

25 August 2020

The Co-operative Bank has today announced proposals to reduce around 350 roles, including the closure of 18 branches. Aside from the specific branches affected, the reduction is expected to focus on middle management positions and head office roles.

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The Hive: supporting co-operative organisations

20 August 2020

Our heritage is founded in the roots of the co-operative movement, and our values and ethics drive us to continue to support co-operatives, and co-operative groups. We do this by offering free banking for co-operatives, charities and social enterprises through our Community Directplus Account, and our funding of The Hive, a business support programme for co-operatives delivered by Co-operatives UK.

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Manchester Pride 2020

14 August 2020

A guest blog from Chris Greenway, Executive Sponsor of The Bank's colleague inclusion network, Proud Together, talking about our involvement in this year’s Manchester Pride celebrations.

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What are Apple Pay, Google Pay and Samsung Pay?

13 August 2020

Apple Pay, Google Pay and Samsung Pay give you the ability to make contactless purchases via your smartphone, tablet, laptop or smartwatch above the £45 transaction value that we see on physical contactless cards, where retailers allow. 

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Amnesty International UK & The Co-operative Bank - ‘changing the world together’

12 August 2020

When we co-operate, amazing things can happen. Now more than ever, we need to work together to fight for a world where everyone’s rights and freedoms are respected. It matters to our customers, and it matters to us.

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Coronavirus support for personal current account customers with an arranged overdraft

05 August 2020

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Buying a car using a personal loan

05 August 2020

Are you thinking about getting a new car? Not sure how to finance it? There can be a number of ways to pay for a car, including a personal loan.


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Information for customers about our latest financial results announcement

30 July 2020

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Bauer Media partners with The Co-operative Bank to launch new LGBTQ+ radio station, Hits Radio Pride

29 July 2020

Whilst outdoor Pride events across the country have had to cancel this year, Hits Radio has today announced it is launching a new LGBTQ+ dedicated station, Hits Radio Pride, to ensure the party can still go on!

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Service information for customers

24 July 2020

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Lending SMEs a helping hand during lockdown

24 July 2020

As the UK looks to recover from coronavirus, we reflect on the financial implications the pandemic has had on some of our existing business customers, how lockdown impacted their operations, and how, with our support, they’re able to start planning for the future.

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The Digital Her Project inspiring young girls to work in digital and tech

13 July 2020

The Digital Bees team are busy helping young women realise their true potential. Naomi Mason, from the bank's digital optimisation team, joined the Digital Bees group to share her skills and experience within the wider community.  Recently, Naomi decided to get involved with the Digital Her project.

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Service information for smile customers

10 July 2020

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Digital Bees help design digital task for schools and colleges

09 July 2020

We always love to hear what the Digital Bees are organising next, with their latest task being one to empower students.

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Coronavirus support for mortgage customers

25 June 2020

We understand that a lot of our customers have been affected either directly or indirectly by the events relating to coronavirus. We want to reassure you that we are here to continue to help and support you.

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Co-operation in action: #KeepCooperating

22 June 2020

Over recent months, we’ve seen fantastic examples of co-operation across all parts of society. Millions of us have applauded our key workers on Thursday nights and we’ve worked together (whilst staying apart) to support the most vulnerable people in our communities.

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What to do after a burglary?

18 June 2020

Being a victim of a burglary isn’t something we think will happen to us, but if you ever are the victim of a burglary, it’s important to know what to do first. Familiarising yourself with the below points can help guide you if the worst was to happen.

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How to adopt digital technologies to help diversify and grow your business

17 June 2020

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How to protect your business from fraud

17 June 2020

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Supporting local communities and highlighting the work of good causes in our latest brand campaign

15 June 2020

The Co-operative Bank is launching its new brand campaign today (Monday 15 June) featuring customers of The Bank who continue to make a difference to their local communities and who have had support from The Bank through its Customer Donation Fund.

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We continue to support human rights in line with our Ethical Policy

05 June 2020

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The Co-operative Bank celebrates being named Moneyfacts’ Best Current Account Provider in the 2020 awards

05 June 2020

The Co-operative Bank is delighted to have been named Best Current Account Provider in the Moneyfacts Awards 2020.

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Amnesty UK Rise Up Update

05 June 2020

Since September 2019, we’ve been proudly supporting Amnesty International UK’s ‘Rise Up’, a training programme for young human rights campaigners.

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The Digital Bees

03 June 2020

Formed over six months ago, the Digital Bees have gone from strength to strength, improving the awareness of the digital world and helping others in all aspects of 'digital'.

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Banking Basics: help and advice

02 June 2020

Have you just opened a new bank account and wondered what online banking can offer you?


Maybe you've hesitated about using mobile banking because you're unsure of how it can benefit you? 


Here in Banking Basics we can help you by sharing basic information about digital banking.


You can find out more information by listening to the individual podcast episodes that we have created for you.

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Letting us know about a bereavement

01 June 2020

When grieving for someone, it can be hard to deal with their finances too. This guide aims to make the process as straightforward as it can be, so you can spend more time dealing with what matters most.

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Thank you to those making a difference during the coronavirus crisis

21 May 2020

The coronavirus crisis has changed all of our lives. For some of us, it means working from home and distancing from those usually closest to us. But, for many others, the effects of coronavirus have been devastating, leaving the most vulnerable in our society looking for guidance and support. It’s often through the unwavering commitment of community groups, charities and trusts that those most impacted by this crisis are able to find the vital help they need.

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Caring for our customers

21 May 2020

A co-operative approach has always been at the heart of The Bank’s values, and now, maybe more than any other time, our customers and colleagues are showing the real value of working together.

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Mental health matters

20 May 2020

Throughout the coronavirus pandemic, communities have demonstrated how much we can achieve co-operatively. It’s an unprecedented time for all of us and we must continue to support each other. We should also remember to look after ourselves too. According to the mental health charity, Mind, 1 in 6 people in the UK experience anxiety or depression in any given week. It’s okay not to feel okay. We’re here to support you.

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Coronavirus support for businesses

19 May 2020

If you are concerned about coronavirus having a financial impact on your business, we are here to support you.

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Coronavirus risk assessment

18 May 2020

We are pleased to confirm The Co-operative Bank has complied with the Government's guidance on managing the risk of coronavirus (COVID-19). We have compiled a comprehensive risk assessment that identifies the risks and outlines the controls that we have put in place to manage those risks effectively for the safety of our customers and colleagues.

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Ways to manage debt

18 May 2020

When you face financial difficulties it can be hard to see a way through, but there can be light at the end of the tunnel. There are ways of managing your debt.

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Our Values and Ethics Report 2019: Our values and ethics in action

18 May 2020

In 1992 The Co-operative Bank became the first UK bank to introduce a customer-led Ethical Policy. Since then, our Ethical Policy has been shaped by over 320,000 customer responses, and we remain the only UK bank to formally recognise our customers’ ethical concerns.

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Five tips on how to safely shop online

14 May 2020

Everyone needs to be aware and stay safe whilst shopping online.


With the increased volume of online shopping during the coronavirus pandemic, it's important that customers understand the potential security risks and know how to protect themselves and their financial information. Here we have five tips to help you stay safe online.

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Bounce Back Loan Scheme (BBLS) and Coronavirus Business Interruption Loan Scheme (CBILS)

07 May 2020

We are ready to help you manage your cash flow with a range of options available.

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The Co-operative Bank’s new podcast channel

01 May 2020

Our new podcast channel educates, entertains and inspires. Anyone can listen to our great content but here we answer a few questions you might have.

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Cancelled travel plans, events or products due to coronavirus

01 May 2020

The Coronavirus has led to a number of travel plans, events or products being cancelled and we’re here to help. If you have paid on a Co-operative Bank or Smile debit or credit card, you may be entitled to a refund.



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Managing your business banking from home

29 April 2020

You can do many things to help manage your business banking without the need to visit your normal place of work or one of our branches. We've put together some useful hints and tips below to help you do this whilst staying safe at home.

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Supporting Refuge during the coronavirus

24 April 2020

A blog post by Martha, from Refuge, providing specialist support for women and children experiencing domestic violence.


This is a challenging time for everyone. As we all adjust to the government’s new ‘lockdown’ measures staying home to save lives, for some people, home is not a safe place. Women and children who are experiencing domestic abuse are likely to be spending increasing amounts of time with their perpetrators.

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Coronavirus support for Co-operative Bank and smile credit card customers

23 April 2020

We know that a lot of our customers may be affected either directly or indirectly by the recent events relating to coronavirus. We are here to help and support you.


One of the ways we are helping is to offer customers impacted by coronavirus a credit card payment holiday for 3 months.

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Coronavirus support for Co-operative Bank and smile loan customers

23 April 2020

We know that a lot of our customers may be affected either directly or indirectly by the recent events relating to coronavirus. We are here to help and support you.


If you have a Co-operative Bank or smile personal or career development loan and are impacted financially by coronavirus, one of the ways we can help is by offering a payment holiday for 3 months.

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What to do with a cheque?

09 April 2020

Cheques can be used to pay money in and out of your account. They are still widely used by individuals and businesses in the UK, which is why we have put together a helpful article about how to write and process a cheque.

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Helping young people facing homelessness during the coronavirus crisis

03 April 2020

A guest blog from Hannah Jones, Centrepoint Regional Fundraising Manager (Manchester)


Like all of us, the team at Centrepoint has spent the last few weeks reacting to government advice and preparing for the uncertain months ahead. We continue to do everything we can to be there for our service users and help them through this difficult time. 

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The Co-operative Bank announces additional support measures for personal banking customers following FCA guidelines

03 April 2020

The Co-operative Bank is committed to providing support to customers through this challenging time and is introducing additional measures to help customers.

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How to effectively manage your money from home

01 April 2020

You can do many things through online and mobile banking without having to leave your home. This can help you stay safe while keeping on top of your finances. We have put together a useful article on how to keep on top of your finances from home.

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A message from our CEO to our business customers

25 March 2020

We recognise that this may be a troubling time for many of our customers and I want to reassure you that we are here to help you during these unprecedented times. We put our customers at the heart of everything we do, and we are committed to providing the vital support you need.

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A message from our CEO to our customers

23 March 2020

I recognise that you may have concerns during these unprecedented times and I want to reassure you that The Co-operative Bank is here to help you. We put our customers at the heart of everything we do, and we are committed to providing you with the support you need to manage your money during this time.

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The Co-operative Bank updates on Bank of England Base Rate reduction

20 March 2020

We can confirm that we will be reducing our mortgage SVR by the full 0.15 percentage points decrease announced by The Bank of England yesterday (Thursday 19 March 2020).

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How to open a bank account

20 March 2020

A bank account enables you to deposit, withdraw and transfer money. It can also give you access to online banking and secure banking apps which can help you manage your day to day spending. We have put together a beginner’s guide to help you know what to do when opening a new bank account.

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Five ways to avoid scams due to Coronavirus

19 March 2020

Criminals are using the publicity around Coronavirus as a chance to pose as a genuine organisation, including banks, police officers, government, the World Health Organisation or other health service providers.

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Base Rate Announcement

11 March 2020

We can confirm that we will be reducing our mortgage SVR by the full 0.50 percentage points decrease announced by The Bank of England this morning. We will also apply that to our tracker mortgages in line with the terms and conditions of the mortgage.

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How we recycle your old card readers

06 March 2020

Have you wondered what happens to the old card readers you’ve sent us for recycling?

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Info for customers as Flybe ceases trading

05 March 2020

We understand that customers who have a booking with Flybe will have some concerns following the recent news that the company has ceased trading.

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The Co-operative Bank becomes signatory of UN Principles for Responsible Banking

02 March 2020

Today (2 March 2020) The Co-operative Bank has become an official signatory of the UN Principles for Responsible Banking – a single framework for a sustainable banking industry, developed through an innovative partnership between banks worldwide and United Nations Environment’s Finance Initiative.

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How do ISAs work?

21 February 2020

If you are looking to put money away for a special occasion, a rainy day or simply want to get into the habit of saving, then an ISA may be right for you. Read this article to learn more about ISAs, how they work and what to look out for.

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Write for Rights 2019 - A huge thank you from Amnesty International

20 February 2020

In December 2019, we were proud to support Write for Rights, Amnesty International’s annual letter-writing campaign, and help shine a light on human rights injustices around the world. Last year, the Write for Rights campaign focused on children and young people fighting for and leading on change, many of whom are now facing terrible danger as a result.

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Starting a business: What insurance do I need?

20 February 2020

Insurance is something that’s easy to deprioritise, particularly for new small business owners. Small businesses should consider insurance to make sure they're protected against all types of risks their business may face.


To help, we have put together a quick and easy guide of the main types of business insurance that are available. However, it is important to have the right business insurance to cover your individual business needs. This article will help you get to grips with the insurance options, which should make sure your business is covered if anything goes wrong.

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Volunteering in our local community

17 February 2020

At The Co-operative Bank, we’re proud to offer every one of our colleagues two paid volunteering days per year to make a difference in their communities. Our colleagues make the most of their volunteer days each year by volunteering at local charities and organisations.

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Building digital confidence with The Co-operative Bank’s ‘Digital Bees’

06 February 2020

Last week, The Co-operative Bank’s Digital Bees were back out and buzzing around the local community - this time, hosting a ‘digital drop-in’ session at Manchester Central Library.

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LGBT History Month

01 February 2020

It’s LGBT History Month, and this year’s theme is ‘Poetry, Prose and Plays’, celebrating the hidden histories of LGBT literature through the ages.

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Sarah Barker joins The Co-operative Bank's SME Banking operation

28 January 2020

The Co-operative Bank is delighted to announce that Sarah Barker joins its SME Banking operation from today and will lead the growing relationship management team looking after the needs of our SME customers.

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What is a tracker mortgage and fixed rate mortgage

22 January 2020

Whether it’s buying your first house or switching your mortgage, we can help you understand the different types of mortgages so you can decide which one works best for you.

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How to improve your credit score

21 January 2020

If you have a poor credit score you can make steps to improve your score. This guide provides you with all the tips you will need to improve your credit score for the future.

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A message from our Chief Executive

13 January 2020

I wanted to take a moment to thank you for your continued loyalty. We have an exciting year ahead, with a number of initiatives and digital developments planned that we look forward to sharing with you.

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Information for customers

13 January 2020

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We slept out for homeless young people in 2019

13 January 2020

In November 2019, over 200 people braved the cold at Victoria Baths for Centrepoint’s Manchester Sleep Out.


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The Co-operative Bank’s ‘Digital Bees’ offer free digital drop-in help session

09 January 2020

If you need a helping hand with your phone, laptop or tablet or maybe you want more information about staying safe online, no matter what your question might be The Co-operative Bank’s Digital Bees will be on-hand from midday on Thursday 30th January in Manchester Central Library at their free digital drop-in help session.

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Moving house checklist: 7 commonly asked questions

09 January 2020

You've found your dream home, exchanged contracts and sorted your mortgage. All that's left to do is move in. That’s the easy part, isn’t it?


There are many things that we may not always think about after we have been through the buying process. We have put together a guide on the 7 most commonly asked questions when moving house.

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Closing the loop on waste paper recycling

08 January 2020

Last year we made a commitment to send zero waste to landfill by the end of 2020. We’ve now analysed the waste we create in our business operations, looked at our supply chains and followed the journey our waste currently goes on. As a result, we’ve started to identify ways we can reduce, reuse and recycle effectively and efficiently in the future.

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