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Centrepoint Helpline – a vital service for young people

01 March 2019

We’ve been working with Centrepoint, the UK’s leading youth homelessness charity, since 2017 and with your help, we’ve raised over £1 million so far to support their mission to end youth homelessness.

Some of this money has been used by Centrepoint to support and develop their national Helpline, a free advice service for 16 – 25 year olds and anyone who’s worried about a young person they know.

We asked Grace Ogunyemi, Centrepoint Helpline Team Leader, to tell us about the Helpline and why it’s such a vital service for young people who are worried about homelessness.

“The donations from The Co-operative Bank have made a significant difference to the Centrepoint Helpline. We’ve been able to launch in Manchester and to place more staff into the service, as well as extending our hours and promoting the service as much as we can to young people. We’ve also been able to invest time in updating our website, so young people still have a resource they can go to even if the Helpline isn’t open.

“If anyone is worried about a young person who’s sleeping rough or sofa surfing they should contact the Helpline. It’s a Freephone number or they can contact us on webchat or email. Tell us about the young person’s situation and we’d look to support them, firstly by signposting them to services. We’ll ensure that their rights are being met by statutory services, that they’re getting what they’re entitled to and we’ll do everything we can to help them out of the situation they’re in.”

If you’re a young person who’s worried about your own housing situation or if you’re worried about a young person you know, call the Centrepoint Helpline free on 0808 800 0661 (Monday-Friday, 9am-5pm) or go to centrepoint.org.uk/gethelpnow.

Centrepoint’s Manchester Helpline was officially opened by Andy Burnham, the Mayor of Greater Manchester, and The Co-operative Bank in December 2018. It had already helped over 830 young people by February 2019.

Find out more about how The Co-operative Bank’s support has helped Centrepoint to grow and develop their Helpline. 

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