The Co-operative Bank celebrate a great year for customer service

Congratulations to our contact centre colleagues, as The Co-operative Bank wins three prestigious awards at the 2015 ICMI Top 50 Companies for Customer Service Awards:

  • Best large call centre for customer service
  • Most improved call centre for customer service
  • Third overall for call centre service.


The ICMI Top 50 Companies programme is run by the International Customer Management Institute and the UK's most respected customer service benchmarking programme, covering all sectors of the economy. The programme uses real customers as mystery shoppers to benchmark customer service across different business sectors, against the best in the industry. Participants in the programme include household names from across the retail, finance, manufacturing and government sectors.

Representatives of The Co-operative Bank contact centre collected the awards at a Gala Dinner at Old Trafford, Manchester, and were delighted to learn that The Co-operative Bank is now the third best company in the UK for call centre service, and the best bank in this category.


The Co-operative Bank scoops ICMI Awards

Jo Mayer and Claire Cochrane of The Co-operative Bank accept one of our ICMI Awards for Customer Service
from Laura Whitmore of "I'm a Celebrity... Get Me Out Of Here!"


Jo Mayer, Head of Customer Contact Centres for The Co-operative Bank said:

"I'm absolutely thrilled that we've been placed third for call service. These awards include companies from all sectors, including some of the UK's best known high street brands, so the competition is really fierce. We are especially proud because we were the best large call centre and the most improved for call centre service.

"It's a great tribute to the hard work and dedication of all our colleagues in the contact centres."


Award Winning Customer Service

The awards crown a great year for customer service at the Bank, following a second place for Best Telephone Customer Service in this year's uSwitch Current Account awards and finalists for the Best Current Account for Call Centre Service in the Moneywise Customer Service Awards 2015.

Explore our range of current accounts here.