We are continuing to work hard to help customers who have been impacted by coronavirus.
If you find yourself impacted by coronavirus there are a number of options that are available to help you at this time for example:
You can contact us via the numbers below. Our current opening hours at 9am to 5pm Monday to Friday and 9am to 1pm on Saturday
If you have a Co-operative Bank mortgage please call 08000 288 288 (call charges).
If you have a Britannia mortgage please call 0345 121 0961 (call charges).
If you hold a Platform mortgage please call 01752 236243 (call charges).
To assist in assessing your financial situation we would seek to complete an Income and Expenditure form with you – if you are able to complete this form in advance of contacting us, this will assist in us being able to understand your current financial position to determine the most appropriate support for your circumstances.
The form can be accessed via the link below:
Please be mindful of companies who offer to buy your property for a “quick sale” as they will often offer less than the market value for the property. If you are considering this please ensure you seek advice from an external debt charity such as Stepchange on +44(0)800 138 1111 (call charges) or obtain a free valuation of your property from a local estate agent.
Some companies may offer you loans or even invite you to sell your property to them and then lease it back as a way of resolving your short term financial difficulty. Please be careful, as such actions may not be in your long term best interests. We would advise you to seek independent advice before entering into any arrangement of this type. You may be thinking about handing your keys over to us if this is something you’re considering we would like to discuss this option with you before you took this action.
We don’t apply penalties for missed payments.
There are a number of organisations you can contact that provide free, confidential and impartial advice including:
Money Advice Service: For free, easy-to use money tolls, information and advice, visit www.moneyadviceservice.org.uk. You can also phone 0800 138 7777 to speak to a money expert, use typetalk at 18001 0800 915 4622, or add +44 7701 342744 to your Whatsapp to send a message.
Citizens Advice: For advice and information on debt and other topics, contact your local Citizens Advice or go to www.citizensadvice.org.uk.
Citizens Advice Wales: If you live in Wales, visit www.citizensadvice.org.uk/wales, or you can call Advicelink on 03444 77 20 20 if you want to speak to someone about your debts. Calls cost the same as calls to the landline numbers.
AdviceUK: Member centres offer debt advice including specialist advice for minority communities and people disabilities. Visit www.adviceuk.org.uk.
If you’re calling from the UK, calls to 0800 and 0808 numbers are free from landlines and mobiles; calls to 03 numbers cost the same as calls to numbers starting with 01 and 02; calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company’s access charge; calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company’s access charge. Charges for calls made outside of the UK will be determined by your local provider.
Calls may be monitored or recorded for security and training purposes.