Banking is changing, and so is our app. We're launching a new mobile banking app which will be ready for you to download soon. Find out what's new and what you need to do before it launches.
You can use the mobile app if you have a current account or savings account with us. To get started, you will need a device with a compatible operating system. You’ll also need to know the security details you set up when you registered for telephone banking. If you haven’t registered, give our customer service team a call on +44(0)3457 212 212, lines are available 8am to 8pm, 7 days a week (Call Charges).
It’s easy to get started with mobile banking.
Once you’ve completed these steps, you can now log in to the app quickly and easily using only your mobile banking passcode.
Download our mobile banking app.
To make sure our mobile app is safe and secure, you’ll only be able to access and use our app on a device with a compatible operating system. An operating system is what your device uses to function.
Occasionally, device manufacturers find issues within their operating systems. The manufacturers release updates to fix these issues and keep your device protected against potential threats.
Fraudsters constantly look for opportunities to exploit operating system issues that allow them to access the information held on your device. Keeping your device up to date ensures that you stay protected against any operating system issues.
You’ll need a device with one of the following operating systems:
iPhone/iPad – version 8.4.1 and above (iPhone 5s (64 bit) and newer)
Android – version 5.1 and above (also called Lollipop)
For more information on how to find out what operating system you are using, and how to update your operating system, select the type of device you have and follow the instructions on screen.
If there are no updates for your device available, or you are unable to download our app after updating your operating system, you will still be able to use online banking, telephone banking or pop into one of our Co-operative Bank branches.
If you’re new to using our mobile banking app or have questions about how to get the most out of mobile banking, we are here to help.
We’re committed to making your mobile banking experience as safe and secure as possible.
Easy, secure and convenient online banking with The Co-operative Bank.
We will not charge you for using the mobile banking app on your smartphone. Your mobile phone network provider may charge you for use of data services depending on your tariff and inclusive data allowance.
Please check your tariff and any data limits with your provider. If you access mobile banking using Wifi, Wifi charges may be applied. Please check with your Wifi provider.
We will not charge you for text alerts. Most mobile networks will not charge you to receive messages from us. If you are unsure, please check with your network provider.
If you are travelling abroad, you may be charged by your network provider for receiving text alerts. Please check with your network provider. You can cancel the service before travelling by texting STOP to 87212 or by changing the text alert settings in the app.
If you’re calling from the UK, calls to 0800 and 0808 numbers are free from landlines and mobiles; calls to 03 numbers cost the same as calls to numbers starting with 01 and 02; calls to 0845 and 0870 numbers cost 3p per minute, plus your phone company’s access charge; calls to 0844 and 0843 numbers cost 7p per minute, plus your phone company’s access charge. Charges for calls made outside of the UK will be determined by your local provider.
Calls may be monitored or recorded for security and training purposes.