Live Chat
It's a quick, easy alternative to calling us or visiting your branch and lets you type a query directly to a member of our customer support team between 7am - 10pm, every day.
We might invite you to use Live Chat, by presenting a pop-up on your screen.
How we can help you through Live Chat
Log in to online banking, and we can help you with account-related enquiries like:
- Asking us about particular payments or transactions
- Checking on applications for new products
- Activating your card or asking for a PIN reminder
- Reporting your card as lost or stolen
- Ordering stationery like cheque books, post office envelopes, paying in books and more
We are currently experiencing high volumes of customers on livechat and are taking a little longer to respond than normal. If you are looking for more information about changes to shopping and banking online, you can find out more here.
New customer or unable to log in to online banking? We are able to help you with:
- More information on the products we offer
- Help on an application
- If you've already made an application, we won't be able to discuss the details over Live Chat
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Help Navigating our website
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Answers to any banking terms you don't understand
As your personal details are confidential, we can't access your account details via Live Chat unless you login to online banking.
Why do I need to log in to online banking to discuss specific account details?
Logging in to online banking with your username, password, and security code means we can identify you correctly. Sometimes, you'll be sent a verification code by text message or email when you log in and do certain things in online banking. We do this so we know it's really you using your account online. This keeps your personal information safe and protects you from fraudsters. It's important that you never tell anyone your verification code.
Why can’t all of my queries be answered through Live Chat?
Some actions that you take on your account require additional security measures to the ones previously mentioned. You’ll need to enter your password, 6-digit security code and a verification code we will send to you by text message or email. It's important that you never tell anyone your verification code. You'll do this for things like making payments to new recipients, sending international payments, viewing your statements and planned payments and also when changing your address. We’ll be able to support you through these.