It's a quick, easy alternative to calling us or visiting your branch and lets you type a query directly to a member of our customer support team between 7am - 10pm, every day.
We might invite you to use Live Chat, by presenting a pop-up on your screen.
Log in to online banking, and we can help you with account-related enquiries like:
We are currently experiencing high volumes of customers on livechat and are taking a little longer to respond than normal. If you are looking for more information about changes to shopping and banking online, you can find out more here.
New customer or unable to log in to online banking? We are able to help you with:
Help Navigating our website
Answers to any banking terms you don't understand
As your personal details are confidential, we can't access your account details via Live Chat unless you login to online banking.
Logging in to online banking with your username, password, and security code means we can identify you correctly. Sometimes, you'll be sent a verification code by text message or email when you log in and do certain things in online banking. We do this so we know it's really you using your account online. This keeps your personal information safe and protects you from fraudsters. It's important that you never tell anyone your verification code.
Some actions that you take on your account require additional security measures to the ones previously mentioned. You’ll need to enter your password, 6-digit security code and a verification code we will send to you by text message or email. It's important that you never tell anyone your verification code. You'll do this for things like making payments to new recipients, sending international payments, viewing your statements and planned payments and also when changing your address. We’ll be able to support you through these.