1. Home
  2. Live chat

Live Chat

It's a quick, easy alternative to calling us or visiting your branch and lets you type a query directly to a member of our customer support team between 8am - 6pm, Monday to Friday and 9am - 5pm on Saturdays and Sundays.

We might invite you to use Live Chat, by presenting a pop-up on your screen.

How we can help you through Live Chat

Log in to online banking, and we can help you with account-related enquiries like:

  • Asking us about particular payments or transactions
  • Checking on applications for new products
  • Activating your card or asking for a PIN reminder
  • Reporting your card as lost or stolen
  • Ordering stationery like cheque books, post office envelopes, paying in books and more
Log in to online banking

Why do I need to log in to online banking to discuss specific account details?

Logging in to online banking with your username, password, and security code means we can identify you correctly. Sometimes, you'll be sent a verification code by text message or email when you log in and do certain things in online banking. We do this so we know it's really you using your account online. This keeps your personal information safe and protects you from fraudsters. It's important that you never tell anyone your verification code.

Why can’t all of my queries be answered through Live Chat?

Some actions that you take on your account require additional security measures to the ones previously mentioned. You’ll need to enter your password, 6-digit security code and a verification code we will send to you by text message or email when you:

  • Make new payments
  • Make international payments
  • Create and manage standing orders
  • Update your contact details
  • Re-set your online banking password or 6-digit security code
And, to help further protect you from fraud, we'll also occasionally send you a verification code when you:

  • Log in to online banking
  • View statements and transactions
  • View or cancel planned payments
It's important that you never tell anyone your verification code.