Changes to Open Banking

What's changed?

We’ve changed how Open Banking service providers – also called TPPs (third party providers) – access customer data. We've updated our online banking services and mobile app with a new section called ‘Open banking connections’. You can use it to view and manage which service providers you’ve given permission to access your data.

If you’re new to Open Banking, you won’t automatically be opted in – it’s just there if you want to use it.

Read more about Open Banking

If you’re currently using Open Banking

Our Open Banking connections dashboard launched on 6 December 2023. If you had active permissions set up before this date, you won’t be able to view or manage them within the dashboard until your service provider notifies you that they’ve updated their service and to ask you to give them permission again.

Once you’ve done this, you’ll then see your permissions in our online banking services and mobile app, and you won’t need to share your login details with service providers anymore.

What is Open banking connections?

The Open banking connections dashboard is an easy way to manage your Open Banking data sharing permissions.

Where can I find Open banking connections?

How to access it in our online banking services

The Open banking connections dashboard can be accessed in online banking:

  • On a desktop or laptop computer – from the left-hand navigation bar
  • On a tablet or mobile device – by selecting ‘Menu’, then ‘Open banking connections’.
Open banking connections in Online banking - desktop or laptop computer view
Open banking connections in Online banking - tablet or mobile view

How to access it in our mobile app

The Open banking connections dashboards can be accessed in our mobile app by selecting ‘More’ from the navigation bar, then selecting ‘Open banking connections’.

Open banking connections - mobile app view

What can I do in Open banking connections?

In the Open Banking connections dashboard, you can:

  • See all your active and expired permissions, including what kind of data you’ve given permission to share, when it was last shared, and when the permissions expire
  • Stop sharing your data by cancelling your permissions.
Open banking connections - desktop or laptop computer view
Open banking connections - account information - mobile app view
Open banking connections - funds checks - mobile app view

Help and support

Frequently asked questions (FAQs)

Here are answers to FAQs (frequently asked questions) on Open Banking.

If you have active permissions which you set up before we launched Open banking connections, you won’t be able to view or manage them within the dashboard until your service providers contact you to let you know they’ve updated their services and to ask you to give them permission again. If you do this, you’ll then see your permissions in our online banking services and mobile app.

If you haven’t set up any permissions yet, you won’t be able to see any in the dashboard.

You can check if you have Open Banking services set up by looking on the service provider’s app or website.

If you’ve set up any Open Banking permissions since we launched the Open banking connections dashboard, you’ll also be able to check which service providers have access to your data by logging into either our online banking services or mobile app and reviewing your dashboard under ‘Open banking connections’.

You just need to sign up with the service provider, and then give permission for them to access your data. You should be able to do this on their website or mobile app.

You won’t be automatically opted into Open Banking and you can end your Open Banking connections whenever you like. To stop sharing your data with a service provider, go to Open banking connections in our mobile app or online banking services.

Make a complaint about a service provider

If you have a complaint about the service provided to you by a service provider, please contact them directly.

You can contact us to let us know if:

  • You’ve noticed a payment on your account which you didn’t authorise
  • You’ve given your account information to someone posing as a service provider
  • You think a service provider has breached the Data Protection Act.

Let us know something’s not right

Not found what you're looking for?

Contact our support team