Most of our Co-operative Bank debit and credit cards are eligible for Samsung Pay with the exception of ATM cards and business credit or debit cards.
Compatible Samsung devices include all Samsung Galaxy S6, S7 and S8 devices with the Android Nougat 7.0 software update.
Samsung Pay will also be compatible with the following Samsung Android mobile devices if they are updated to Android 5.0. or higher and if they have the latest version of Samsung Gear installed:
To add a debit or credit card to your Samsung Pay account:
You can make a Samsung Pay payment wherever you see a contactless logo. You just need to unlock your device, open the app and select the card you wish to use for the transaction - or simply set a default card to avoid having to choose from a selection in the future.
Verify the payment through fingerprint recognition, iris recognition (on Samsung S8.S8+ devices only) or by using your Samsung Pay 4 digit PIN.
If you need help with Samsung Pay, our frequently asked questions may help
Why payments might be declined
How secure are wallet payments?
What do I do if I have lost or had stolen my card or device?
Payment limits for digital wallet payments
Can I use wallet payments outside the UK?
When you make a payment with Samsung Pay, it doesn't send your actual debit or credit card number with your payment. Instead it uses a virtual account number that differs from the details on your card, meaning your card details stay safe. Additionally your fingerprint, iris or 4-digit PIN is required to authorise in-store purchases.
Call us immediately on 0345 600 6000 (call charges) and we will cancel the card, order you a replacement card and automatically update your card in the Wallet the next working day. Lines are available 24 hours a day, 7 days a week.
If you have lost your Samsung device or believe it has been stolen, your payment information will not be accessible without your fingerprint or Samsung Pay PIN. For added security however, you can use the Samsung ‘Find My Mobile’ service to remotely lock or erase any registered cards on your Samsung Pay App.
Yes, you can use wallet payments in the same way you would a standard debit or credit card. You may be charged processing fees by other banks, overseas charges, and currency conversion charges too. Find out more about The Co-operative Bank's card charges outside the UK.
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