Our social media channels are designed for two-way communication. Meaning that, as well as sharing content with you, we're also giving you the opportunity to share your views with us, ask questions about our products and services, and join in on open, constructive discussions and the wider social media community.
As such, we want to make sure everyone - whether they’re customers, users or colleagues - feel comfortable and willing to use our channels. So, when you're browsing any of our pages or posting on them, we encourage you to bear the following guidelines in mind:
By respecting these rules you are helping us create a safe and productive space on our social media channels. To further ensure this, we also ask that you do not:
We monitor Facebook and Twitter from 7am to 10pm, seven days a week. We read every post you submit, but we may not be able to moderate or reply to all of them. Posts that don't comply with our House Rules may be hidden from view or removed altogether.
Account-related enquiries cannot be supported via social media. Please log in to online banking and send us a message via Live Chat.
To understand how The Co-operative Bank uses your personal data please see our privacy notice here.
The Co-operative Bank does not endorse any opinions made on our social media channels, unless specifically posted by our own team. If you would like more information on responsible posting, please refer to the Terms of Service for each respective social media channel: