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Latest updates

Previous updates

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Latest updates

8am, Sunday 18 October:

Our planned maintenance to online banking, our mobile app, Business Online Banking and FD Online has completed. You can now use these services as normal.

Thank you for your patience and we're sorry for any inconvenience this may have caused.

Previous updates

6:30am, Sunday 18 October:

We're still working on the planned maintenance to online banking, our mobile app, Business Online Banking and FD Online.

We're on track to have all services available to you shortly and we'll update this page as soon as these are available.

Please note for Apple devices: If you haven't downloaded the latest version of our mobile app (v20201001) when attempting to log in during our planned maintenance, you will see an 'Establishing secure connection' message, instead of our planned maintenance message.

8pm, Saturday 17 October:

We've started our planned maintenance to online banking, our mobile app, Business Online Banking and FD Online.

These services will be unavailable until tomorrow afternoon.

We will provide our next update at 6:30am Sunday 18th October.

9am, Saturday 17 October:

We're starting our planned maintenance tonight to online banking, our mobile app, Business Online Banking and FD Online.

These services will be unavailable from 8pm tonight until tomorrow afternoon.

We'll confirm later this evening once our planned maintenance has started.

5pm, Thursday 15 October:

We're continuing our series of planned maintenance this weekend to online banking, our mobile app, Business Online Banking and FD Online.

These services will be unavailable from 8pm Saturday 17th October until Sunday afternoon.

We advise that you transfer any money or make any payments before our planned maintenance begins.

You'll be able to use your debit/credit/charge/purchase cards in ATMs, shopping online or in-store as normal.

Our automated telephone banking services are also unaffected, so you'll be able to use this 24/7.

For personal customers call +44(0)3457 212 212 (call charges)

For business customers call +44(0)3457 213 213 (call charges)

Find out more about our series of planned maintenance for personal customers

Find out more about our series of planned maintenance for business customers

FAQs