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  6. Can I cancel an existing standing order?

Help & info

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Can I cancel an existing standing order?

Yes, you can cancel your standing orders, but it is not possible to stop a payment on its due date. Cancellations must be requested before 9pm the previous working day for a payment to be cancelled before its due date.

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  • Can I change the details of my standing order?

    You can change your standing order details by logging into online banking and visiting Planned payments
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  • How long does each standing order payment take to reach the recipient?

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  • Can I change the recipient of my standing order (e.g. if I change gas/electricity supplier)?

    No, the recipient cannot be changed. You'll need to cancel the existing standing order and create a new standing order.
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