Help & info
Just type in your query, or have a look at the list of popular questions below.
Can I cancel an existing standing order?
If you want to stop the payment before it leaves your account, cancel it before 9pm on the working day before it leaves.Learn more
Can I change the details of my standing order?
You can change your standing order details by logging into online banking and visiting Planned paymentsLearn more
How long does each standing order payment take to reach the recipient?
The payment will reach the recipient on the due date you set.Learn more
Can I change the recipient of my standing order (e.g. if I change gas/electricity supplier)?
No, the recipient cannot be changed. You'll need to cancel the existing standing order and create a new standing order.Learn more
What is a standing order?
A standing order is a regular, fixed-amount payment from your account to another UK bank account.Learn more
What is the standing order reference, and why do I need it?
It distinguishes your payments from anyone else's, in order to process them correctly.Learn more
How regular can I make my standing order payments?
You can set up your standing order to run at any frequency of your choosing (e.g. weekly, monthly, quarterly, yearly).Learn more
Who can I pay by standing order?
You can pay standing orders to anyone, including new and existing recipients and any company on our list.Learn more
How many standing order payments can I make?
You can set up as many standing order payments as you like.Learn more