Log in to Personal Banking Skip to content
  1. Home
  2. Help & info
  3. Ways to pay
  4. Types of payments

Help & info

Just type in your query, or have a look at the list of popular questions below.

Types of payments

  • How do I pay in a cheque?

    There's a number of ways in which you can deposit cheques into your account.
    Learn more

  • Can I change the details of my standing order?

    You can change your standing order details by logging into online banking and visiting Planned payments
    Learn more

  • How will Cheque Imaging protect me against fraud?

    Our fraud prevention controls have been updated and we will continue to contact you if we believe you have been the victim of cheque fraud.
    Learn more

  • What address should I post my cheque to?

    We have two postal addresses for cheques: a Visa credit card address and an address for all other accounts.
    Learn more

  • Can I cancel an existing standing order?

    If you want to stop the payment before it leaves your account, cancel it before 9pm on the working day before it leaves.
    Learn more

  • I don't recognise a recipient on a direct debit.

    If you're unsure about any company claiming direct debits from you, you should contact us.
    Learn more

  • I have a few Direct Debits with the same company, how do I make sure I’m cancelling the right one?

    Every Direct Debit has its own unique reference number. This is provided to you by the company claiming the Direct Debit. If you’re ever unsure, contact the company directly for the right reference number.
    Learn more

  • How long does each standing order payment take to reach the recipient?

    The payment will reach the recipient on the due date you set.
    Learn more

  • How do I set up a direct debit to another company?

    The company will need to set up the direct debit for you.
    Learn more

  • What is the cheque clearing cycle?

    The cheque clearing cycle is a term used to describe the time it takes to process cheques.
    Learn more

  • Can I change the recipient of my standing order (e.g. if I change gas/electricity supplier)?

    No, the recipient cannot be changed. You'll need to cancel the existing standing order and create a new standing order.
    Learn more

  • What is a Faster Payment and is there a transfer limit?

    A faster payment is an electronic payment which can be processed 24/7 and should normally reach the payee's account immediately.
    Learn more

  • Where can I download a Direct Debit mandate for my Co-operative Bank Visa credit card?

    Download our Credit Card Direct Debit Mandate form then send it to the address provided.
    Learn more

  • How long do I have to credit my account if there are insufficient funds to pay my cheque?

    From 30th October 2017 you will have until 2pm to credit your account if there are insufficient funds available to pay a cheque.
    Learn more

  • What is Cheque Imaging?

    Cheque imaging is the process that enables digital images to be used for clearing and payments of cheques.
    Learn more

  • What is a CHAPS transfer and how can I request one?

    CHAPS (Clearing House Automated Payment System) is a method of making same-day electronic sterling transfers, for any amount, to clearing banks in the United Kingdom, you will need to contact us to arrange a CHAPS payment.
    Learn more

  • I am a Business customer who uses the bank’s PositivePay fraud service. How will this be impacted by the Cheque Imaging service?

    You will continue to receive the report we send you, however you will no longer be able to stop a cheque on the day it’s presented.
    Learn more

  • How many standing order payments can I make?

    You can set up as many standing order payments as you like.
    Learn more

  • Can I still stop a cheque through the Cheque Imaging service?

    You will still be able to stop a cheque through the new service but from 30th October 2017 you will no longer be able to do this on the day it’s presented to us.
    Learn more

  • What is a Direct Debit ?

    A Direct Debit is an agreement between you and an organisation. It allows the organisation to take regular payments from your account.
    Learn more

  • Load More