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Help & info

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How do I cancel a foreign payment?

Unfortunately, once your transfer has been sent, we are unable to stop it. We cannot guarantee that funds can be recalled, or payment instructions be amended, as the beneficiary bank is not obliged to return the funds.

If you would like to proceed with a cancellation or amendment, charges will be applied by us, as well as any further charges from the beneficiary bank. If the transfer was sent in a foreign currency, you may be subject to an exchange rate loss if the payment is recalled and paid back into your account. Please call us on +44(0)3457 212 212 (Call Charges).

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