Log in to Personal Banking Skip to content

Help & info

Just type in your query, or have a look at the list of popular questions below.

Samsung Pay

  • How do I remove a card from Samsung Pay?

    You can remove a debit or credit card from your Samsung Pay app in 5 simple steps.
    Learn more

  • Can I use Samsung Pay abroad?

    Like any standard debit or credit card, you can use Samsung Pay abroad. But please bear in mind that there may be charges when spending overseas.
    Learn more

  • How are Samsung Pay refunds processed?

    It’s usually up to the place you’re buying from, but merchants handle refunds, returns, cancellations and voided transactions with Samsung Pay like any other refund.
    Learn more

  • I’m a joint current account holder. Can I register for Samsung Pay?

    You can both register separately for Samsung Pay, and the Wallet will be available for both of you to use once that’s complete.
    Learn more

  • What devices can I use Samsung Pay on?

    Compatible Samsung devices include all Samsung Galaxy S6, S7 and S8 devices with the Android Nougat 7.0 software update.
    Learn more

  • How do I change my default card in Samsung Pay?

    The last card you used in Samsung Pay will automatically be your default card, but before you make a purchase, you’ll have the option to select a different card.
    Learn more

  • I’m worried that I’ve had fraud carried out on my Samsung Pay account. What should I do?

    Call us immediately on +44(0)3457 212 212. Lines are available 24/7.
    Learn more

  • How do I add a card to Samsung Pay?

    You can add a debit or credit card to your Samsung Pay app in 6 simple steps. You just need to download the app and follow the instructions.
    Learn more

  • What is Samsung Pay?

    Samsung Pay lets you pay for things through your Samsung device, using the credit and debit cards you’ve stored onto it.
    Learn more

  • I’ve changed my Samsung device. How do I re-register my cards onto Samsung Pay?

    Make sure to remove the card(s) from Samsung Pay on your old device, before re-registering these cards on another device.
    Learn more

  • If I get a new or replacement card, do I have to update my Samsung Pay?

    Your card should update automatically on Samsung Pay.
    Learn more

  • Load More