Help & info
Just type in your query, or have a look at the list of popular questions below.
Can I use Google Pay™ abroad?
You can use Google Pay abroad, just like you would with a standard credit or debit card.Learn more
I’ve changed my Android device. How do I re-register my cards onto Google Pay™?
If you’ve replaced or updated your device, you’ll need to add your card(s) to your new device’s wallet to get started.Learn more
If I get a new or replacement card, do I have to update my Google Pay?
Your card should update automatically on Google Pay.Learn more
How do I make a payment with Google Pay™?
You can use Google Pay just like you would with any contactless credit or debit card.Learn more
How do I add a card to Google Pay™?
You can add a card to Google Pay in 7 simple steps. You just need to download the app and follow these instructions.Learn more
How can I identify a Google Pay™ transaction?
Google Pay transactions will show as a normal card payment on your statement.Learn more
Do I still get the same benefits of my credit or debit card if I use Google Pay™?
You get exactly the same benefits of the credit or debit card with Google Pay.Learn more
When will Android Pay be available?
Android Pay is now available!Learn more
I’m an additional credit cardholder. Can I register for Google Pay™?
You can register an additional credit cardholder for Google Pay, but the first cardholder will have to verify the additional cardholder onto the Google Pay wallet.Learn more
Visit: http://www.co-operativebank.co.uk/assets/pdf/bank/mobile/google-pay-terms.pdfLearn more
What is Google Pay™?
Google Pay lets you store your credit and debit cards, and then pay with your Android device.Learn more
What happens if I’ve lost the card/device that Google Pay™ has registered?
Call us immediately on +44(0)345 600 6000 and we will cancel the card. Lines are available 24/7.Learn more
I’m a joint current account holder. Can I register for Google Pay™?
Both account holders will need to register their debit cards separately, but the funds will come out of the same joint account.Learn more