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Help & info

Just type in your query, or have a look at the list of popular questions below.

Google Pay

  • I’ve changed my Android device. How do I re-register my cards onto Google Pay™?

    If you’ve replaced or updated your device, you’ll need to add your card(s) to your new device’s wallet to get started.
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  • Can I use Google Pay™ abroad?

    You can use Google Pay abroad, just like you would with a standard credit or debit card.
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  • If I get a new or replacement card, do I have to update my Google Pay?

    Your card should update automatically on Google Pay.
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  • How do I make a payment with Google Pay™?

    You can use Google Pay just like you would with any contactless credit or debit card.
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  • How do I add a card to Google Pay™?

    You can add a card to Google Pay in 7 simple steps. You just need to download the app and follow these instructions.
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  • Do I still get the same benefits of my credit or debit card if I use Google Pay™?

    You get exactly the same benefits of the credit or debit card with Google Pay.
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  • Where are the Google Pay™ terms of use?

    Visit: http://www.co-operativebank.co.uk/assets/pdf/bank/mobile/google-pay-terms.pdf
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  • What is Google Pay™?

    Google Pay lets you store your credit and debit cards, and then pay with your Android device.
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  • What happens if I’ve lost the card/device that Google Pay™ has registered?

    Call us immediately on +44(0)345 600 6000 and we will cancel the card. Lines are available 24/7.
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