Help & info
Just type in your query, or have a look at the list of popular questions below.
Apple Pay
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What is the Apple Wallet?
The Wallet is the app you use on a compatible Apple device to securely store any registered cards you use.Learn more
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How can a secondary cardholder register for Apple Pay?
If you're the main cardholder for an account, you'll need to register the secondary cardholder to Apple Pay on their behalf.Learn more
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Can I use Apple Pay abroad?
You can use Apple Pay wherever you see the Apple Pay logo or contactless symbol.Learn more
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I want to de-register Apple Pay as my device was lost/stolen.
If your card is lost or stolen please call us immediately on +44(0)345 600 6000.Learn more
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If I get a new or replacement card, do I have to update my Apple Pay?
Your card should automatically update in Apple Pay.Learn more
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Do I still get the same benefits and features of my credit/debit card if I use Apple Pay?
Your physical credit card or debit card, and any of their features and benefits, won't be affected by you using Apple Pay.Learn more
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I have changed my iPhone/Apple Watch/iPad. How do I re-register for Apple Pay?
You'll need to re-register your card on the new device before using Apple Pay.Learn more
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I'm a joint account customer. How can I register for Apple Pay?
You'll need to register your debit cards individually to use Apple Pay.Learn more
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I tried to pay using Apple Pay but the payment was declined. Why?
If you have enough funds in your account, this might be down to a poor connection at the merchant's terminal. If you think this isn't the case, contact us.Learn more
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Is Apple Pay secure?
Apple Pay is secure. You'll need to securely register and validate your Apple Pay wallet before use, and each transaction requires validation from you before going through.Learn more
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What is Apple Pay?
Apple Pay is an alternative way of paying in store, in app or online, using a compatible Apple device that stores your credit and debit cards.Learn more
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I think Apple Pay may have overcharged me, or charged me multiple times. What should I do?
We suggest that you call us or leave us a secure message via your online banking if you believe you've been overcharged or charged multiple times.Learn more
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On how many devices can I register my card with Apple Pay?
You can register your debit or credit card on multiple devices.Learn more
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How are Apple Pay refunds processed?
Refunds are made just like any other physical card transaction – from the merchant.Learn more
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How can I identify an Apple Pay transaction on my statement?
You'll be able to see the last 10 Apple Pay transactions in your Apple Wallet.Learn more
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How can I get support with Apple Pay registration?
You can get support from The Co-operative Bank, smile or the Apple Pay homepage.Learn more
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How do I change my default card in Apple Pay?
You can change your default card in Apple Pay using the Apple Pay app or the Settings app.Learn more
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Can anybody else use my device to make a payment with Apple Pay?
Avoid others using your device by not enabling additional fingerprints and not sharing your passcode with anyone.Learn more
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How many cards can I register with Apple Pay on my device?
You can register up to 8 eligible debit or credit cards with Apple Pay on one device.Learn more
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How do I de-register a card from my Wallet?
You can do this by going to 'Settings', selecting 'Wallet' then tapping on the card you wish to delete.Learn more
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