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Apple Pay

  • What is the Apple Wallet?

    The Wallet is the app you use on a compatible Apple device to securely store any registered cards you use.
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  • How can a secondary cardholder register for Apple Pay?

    If you're the main cardholder for an account, you'll need to register the secondary cardholder to Apple Pay on their behalf.
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  • Can I use Apple Pay abroad?

    You can use Apple Pay wherever you see the Apple Pay logo or contactless symbol.
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  • I want to de-register Apple Pay as my device was lost/stolen.

    If your card is lost or stolen please call us immediately on +44(0)345 600 6000.
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  • If I get a new or replacement card, do I have to update my Apple Pay?

    Your card should automatically update in Apple Pay.
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  • Do I still get the same benefits and features of my credit/debit card if I use Apple Pay?

    Your physical credit card or debit card, and any of their features and benefits, won't be affected by you using Apple Pay.
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  • I have changed my iPhone/Apple Watch/iPad. How do I re-register for Apple Pay?

    You'll need to re-register your card on the new device before using Apple Pay.
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  • I'm a joint account customer. How can I register for Apple Pay?

    You'll need to register your debit cards individually to use Apple Pay.
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  • I tried to pay using Apple Pay but the payment was declined. Why?

    If you have enough funds in your account, this might be down to a poor connection at the merchant's terminal. If you think this isn't the case, contact us.
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  • Is Apple Pay secure?

    Apple Pay is secure. You'll need to securely register and validate your Apple Pay wallet before use, and each transaction requires validation from you before going through.
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  • What is Apple Pay?

    Apple Pay is an alternative way of paying in store, in app or online, using a compatible Apple device that stores your credit and debit cards.
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  • I think Apple Pay may have overcharged me, or charged me multiple times. What should I do?

    We suggest that you call us or leave us a secure message via your online banking if you believe you've been overcharged or charged multiple times.
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  • On how many devices can I register my card with Apple Pay?

    You can register your debit or credit card on multiple devices.
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  • How are Apple Pay refunds processed?

    Refunds are made just like any other physical card transaction – from the merchant.
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  • How can I identify an Apple Pay transaction on my statement?

    You'll be able to see the last 10 Apple Pay transactions in your Apple Wallet.
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  • How can I get support with Apple Pay registration?

    You can get support from The Co-operative Bank, smile or the Apple Pay homepage.
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  • How do I change my default card in Apple Pay?

    You can change your default card in Apple Pay using the Apple Pay app or the Settings app.
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  • Can anybody else use my device to make a payment with Apple Pay?

    Avoid others using your device by not enabling additional fingerprints and not sharing your passcode with anyone.
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  • How many cards can I register with Apple Pay on my device?

    You can register up to 8 eligible debit or credit cards with Apple Pay on one device.
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  • How do I de-register a card from my Wallet?

    You can do this by going to 'Settings', selecting 'Wallet' then tapping on the card you wish to delete.
    Learn more

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