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  5. What happens to my Third Party Provider (TPP) services if I switch my account to you?

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What happens to my Third Party Provider (TPP) services if I switch my account to you?

We allow you to give TPPs (such as financial comparison websites, money management apps and payment services) the ability to make payments on your behalf, and to access your financial data.

If you could do this with your old account, there are a couple of simple things you’ll need to do once you switch to us.

  1. Before you close your old account, check whether you have any TPP permissions set up and if so, who with. Your old bank may be able to provide you with a list of the TPPs you had permitted to access your old account.
  2. Permissions to TPPs to access services  on your account won’t be transferred as part of the Current Account Switch Service. Once your new account is open you can give your permission to the TPPs to access your new account by providing them with your new account details. You will need to contact the TPPs directly yourself to set this up.
  3. If you had set up any Standing Orders on your old account via a TPP then we will ensure that any of these payments due to be made after the switch is complete will still be made. In cases where we cannot match the payment frequency of your existing Standing Order mandate, we will contact you to agree alternative arrangements.

Please note: we only allow access to TPPs that are authorised by law to provide their services, so there’s a chance that your current TPP may not be supported to access Co-operative Bank accounts. Our terms and conditions provide more information about TPPs.

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