Log in to Personal Banking Skip to content
  1. Home
  2. Help & info
  3. Ways to bank
  4. Open Banking
  5. I’m being asked by a Third Party Provider (TPP) for my online banking security logon credentials, is this OK?

Help & info

Just type in your query, or have a look at the list of popular questions below.

I’m being asked by a Third Party Provider (TPP) for my online banking security logon credentials, is this OK?

Third Party Providers (TPPs) that provide Account Information Services (AIS) or Payment Initiation Services (PIS) often ask you to share your bank security details with them, such as your user name and passwords. The banking terms and conditions that you agreed to with us from 13 January 2018 allow you to do this with regulated AIS or PIS providers, and we cannot hold you responsible for unauthorised transactions if you have shared your credentials with authorised AIS and PIS providers.

Under existing data protection regulations, TPPs must protect your data and the regulators will require these businesses to put further measures in place to keep your credentials safe and secure.

You should be vigilant to fraud when using online Account Information Services (AIS) or Payment Initiation Services (PIS). To find out if a TPP is legitimate and regulated, you can check the FCA register for a list of all authorised TPPs. If you don’t know who you are talking to, or there is reason to suspect that the provider is not who they claim to be, don’t disclose your banking security credentials, or other personal or financial information.

Was this article helpful?

Thank you for your feedback

We will use your feedback to improve our answers. For further assistance Contact us

Thank you for your feedback

We will use your feedback to improve our answers. For further assistance Contact us

Related Articles

  • Can I use my account(s) normally if I don’t consent to Third Party Providers (TPPs)?

    Yes, you can use your account as you normally would.
    Learn more

  • What is Open Banking?

    With Open Banking, you can choose to allow FCA authorised Third Party Providers (TPPs) access to your account data to provide online payment and information services.
    Learn more

  • Does The Co-operative Bank provide Third Party Provider (TPP) services?

    No, The Co-operative Bank does not currently offer its own Third Party Provider (TPP) services.
    Learn more