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Verification codes

  • Can I choose to always receive my verification by text or email to use online banking?

    Each time you are required to enter a verification code in online banking you’ll have the choice to receive your code by text message or email.
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  • Can I still use online banking if I don't have a mobile phone number or email address?

    To use online banking, you will need to have an email address OR UK mobile number registered.
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  • Can I still use online banking if I don’t want to provide my contact details?

    To use online banking, if you don’t provide an email address OR UK mobile number, you won’t be able to receive a verification code to verify yourself.
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  • Is receiving a verification code by text or email secure?

    Yes. Receiving verification codes to confirm your identity by text or email is widely used across the industry.
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  • To use online banking, can I receive my verification code to a non-UK mobile number?

    Unfortunately we can’t accept non-UK mobile numbers.
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  • What is a verification code?

    A verification code is an additional layer of security and protection when you bank online.
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  • When will I need to be sent a verification code in online banking?

    When completing certain actions in online banking you will be sent a verification code to confirm it’s really you.
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