Help & info
Just type in your query, or have a look at the list of popular questions below.
What is a verification code?
A verification code is an additional layer of security and protection when you bank online.Learn more
When will I need to be sent a verification code in online banking?
When completing certain actions in online banking you will be sent a verification code to confirm it’s really you.Learn more
Can I still use online banking if I don't have a mobile phone number or email address?
To use online banking, you will need to have an email address OR UK mobile number registered.Learn more
To use online banking, can I receive my verification code to a non-UK mobile number?
Unfortunately we can’t accept non-UK mobile numbers.Learn more
Can I still use online banking if I don’t want to provide my contact details?
To use online banking, if you don’t provide an email address OR UK mobile number, you won’t be able to receive a verification code to verify yourself.Learn more
Is receiving a verification code by text or email secure?
Yes. Receiving verification codes to confirm your identity by text or email is widely used across the industry.Learn more
Can I choose to always receive my verification by text or email to use online banking?
Each time you are required to enter a verification code in online banking you’ll have the choice to receive your code by text message or email.Learn more