Help & info
Just type in your query, or have a look at the list of popular questions below.
Can I choose to always receive my verification by text or email to use online banking?
Each time you are required to enter a verification code in online banking you’ll have the choice to receive your code by text message or email.Learn more
Can I still use online banking if I don't have a mobile phone number or email address?
To use online banking, you will need to have an email address OR UK mobile number registered.Learn more
Can I still use online banking if I don’t want to provide my contact details?
To use online banking, if you don’t provide an email address OR UK mobile number, you won’t be able to receive a verification code to verify yourself.Learn more
Is receiving a verification code by text or email secure?
Yes. Receiving verification codes to confirm your identity by text or email is widely used across the industry.Learn more
To use online banking, can I receive my verification code to a non-UK mobile number?
Unfortunately we can’t accept non-UK mobile numbers.Learn more
What is a verification code?
A verification code is an additional layer of security and protection when you bank online.Learn more
When will I need to be sent a verification code in online banking?
When completing certain actions in online banking you will be sent a verification code to confirm it’s really you.Learn more