Why has my address not been accepted?
It may be the case that your address is a non-standard address. Non-standard addresses include:
- Non-UK address
- BFPO (British Forces Post Office) address
- Mailbox/PO Box address
- Care of address
If you need to change your address to a non-standard address, please send us a secure message by logging into your account online and selecting 'Messages' from the top right hand side of the page. Alternatively you can call us on +44(0)3457 212 212 (Call Charges) - available 8am to 8pm, 7 days a week. Call us from the UK and abroad.