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Help & info

Just type in your query, or have a look at the list of popular questions below.

Why has my address not been accepted?

It may be the case that your address is a non-standard address. Non-standard addresses include:

  • Non-UK address
  • BFPO (British Forces Post Office) address
  • Mailbox/PO Box address
  • Care of address

If you need to change your address to a non-standard address, please send us a secure message by logging into your account online and selecting 'Messages' from the top right hand side of the page. Alternatively you can call us on +44(0)3457 212 212 (Call Charges) - available 8am to 8pm, 7 days a week. Call us from the UK and abroad.

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