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  6. My new email address isn’t being accepted, what should I do?

Help & info

Just type in your query, or have a look at the list of popular questions below.

My new email address isn’t being accepted, what should I do?

Ensure that you have entered exactly the same address for both ‘Enter new email address’ and ‘Confirm new email address’. If you are still experiencing problems, contact us to change your email address.

If you're changing your email address in online banking, you'll need to enter your password, 6-digit security code and a verification code we will send to you by text message or email. It's important that you never tell anyone your verification code. When changing your contact details, we will send a verification code to the contact details we currently have for you, not your updated details.

You can also update your contact details using our mobile app. Log in, choose 'My settings and details' from the main menu, at the bottom of the screen select 'Update number or email' and then you can then update the details you need to. We will ask you to verify the change by using your fingerprint, passnumber or Face ID.

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