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  6. How do I change my contact and login details?

Help & info

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How do I change my contact and login details?

You can change your contact details and login infomation in online banking.

You can change your:

  • Address
  • Email address
  • Contact number(s)
  • Password
  • Security code

Log into online banking and visit your Profile page and then follow the instructions on screen. You’ll need to enter your password, 6-digit security code and a verification code we will send to you by text message or email.  It's important that you never tell anyone your verification code

When changing your contact details, we will send a verification code to the contact details we currently have for you, not your updated details. Please allow 1 Business Day for your phone number or address to be updated.

You can also update your email address and phone number in our mobile app. Log in and from the My Settings and details page, choose 'Update number or email' from the bottom of the page. We will ask you to verify the change by using your fingerprint, passnumber or Face ID. Please allow 1 Business Day for your phone number to be updated.

Don't have online or mobile banking? You can call us on +44(0)3457 212 212 (Call Charges). Lines are open 8am to 8pm, 7 days a week. Call us from the UK and abroad.

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