Log in to Personal Banking Skip to content

Help & info

Just type in your query, or have a look at the list of popular questions below.

How do I change my address?

To change your address, log in to online banking, go to your Profile and select ‘Change address’. Enter your current postcode and you’ll be directed to a screen where you can enter a new address. We aim to update our records by the end of the next working day.

You’ll need to enter your password, 6-digit security code and a verification code we will send to you by text message or email. It's important that you never tell anyone your verification code. Please allow 1 Business Day for your address to be updated.

Alternatively you can change your address by calling us on +44 (0)3457 212 212. Lines are open between 8am and 8pm 7 days a week and call charges will apply. You can also complete a form online, print it off and send it back to us using the address provided on the form.

Please note at present, only customers with a UK residential address are able to change their address through their online banking profile. If you reside outside the UK you can request a change of address by calling us on +44 (0)3457 212 212.

Was this article helpful?

Thank you for your feedback

We will use your feedback to improve our answers. For further assistance Contact us

Thank you for your feedback

We will use your feedback to improve our answers. For further assistance Contact us

Related Articles

  • How do I change my contact and login details?

    Log into your online banking and go to your Profile Page.
    Learn more

  • Why has my address not been accepted?

    It may be the case that your address is a non-standard address.
    Learn more

  • How do I change my online banking password?

    Log into online banking, go to your Profile page and select ‘Change your password’.
    Learn more