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How do I change my address?

To change your address, log in to online banking, go to your Profile and select ‘Change address’. Enter your current postcode and you’ll be directed to a screen where you can enter a new address. We aim to update our records by the end of the next working day.

You will need your card reader and a valid debit card to change your address. If you do not have a card reader or valid debit card, you can request a new one by logging into your online banking and sending us a secure message through the ‘Messages’ link.

Alternatively you can change your address by calling us on +44 (0)3457 212 212. Lines are open between 8am and 8pm 7 days a week and call charges will apply. You can also complete a form online, print it off and send it back to us using the address provided on the form.

Please note at present, only customers with a UK residential address are able to change their address through their online banking profile. If you reside outside the UK you can request a change of address by sending a secure message when logged into online banking or by calling us on +44 (0)3457 212 212.

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